Davante Simms
Bronx,NY
Summary
10+ years as a customer service expert; meeting and exceeding client expectations as a brand ambassador with an engaging and friendly personality, that’s attentive to the needs of clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum
New York, NY
01.2025 - Current
- Executed installations of internet phone and cable services utilizing coaxial and fiber technologies.
- Diagnosed and resolved issues across all services to ensure operational efficiency.
- Facilitated customer education initiatives to enhance service utilization.
- Facilitated escalation of service issues to engineering department as necessary.
Field Service Supervisor
Capital Contracting Solutions (Spectrum)
New York, NY
03.2023 - 2025
- Conducted thorough quality assessments to maintain operational excellence.
- Supported technicians by facilitating collaboration and knowledge sharing.
- Completed post wire installations, verifying connections and ensuring compliance with technical specifications.
- Executed rewiring projects to enhance cable system functionality.
- Conducted assessments and facilitated training sessions to enhance new hire performance.
Field Service Technician
Vision Pro (Altice USA)
Bronx, NY
01.2023 - 03.2023
- Managed installations, testing, and troubleshooting for AUSA products and services that includes video, data, and telephone
- Advised customers on products, services, and costs (e.g., use of installed products, waivers, agreements, customer release forms, charges, billing, etc.)
- Managed and provide high quality internal and external customer service/satisfaction utilizing the AUSA’s values and resolving customer complaints and utilizing the escalation process where needed
Fiber Specialist Technician
Tri Wire Engineering Solutions
Bronx, NY
09.2020 - 2022
- Executed fusion splicing of fiber drops to designated fiber colors at the passive optical distribution frame (POD).
- Executed fusion splicing for customer premises equipment installations.
- Installed fiber optic cables and components in residential and commercial settings.
- Conducted routine maintenance checks on fiber networks to ensure optimal performance.
- Utilized testing equipment to measure signal strength and identify connectivity issues.
Education
Associates - Social Science
Westchester Community College
Valhalla, NY06.2020
Skills
- Cable Managment
- Troubleshooting
- Fiber Fusion Splicing
- Wall Fishing
- Multitasking
- Communication
- Teamwork & Collaboration
- Adaptability
- Time Management
- Attention to Detail
Certification
CATV Certified
Timeline
Field Service Technician
Spectrum
01.2025 - Current
Field Service Supervisor
Capital Contracting Solutions (Spectrum)
03.2023 - 2025
Field Service Technician
Vision Pro (Altice USA)
01.2023 - 03.2023
Fiber Specialist Technician
Tri Wire Engineering Solutions
09.2020 - 2022
Associates - Social Science
Westchester Community College