Emmanuel Ozoh

• Incoming Deliveries Management: Oversee and coordinate the receipt of incoming deliveries, focusing on rack processing.
• Rack Processing: Receive and process racks by capturing their weights and attaching LPs for accurate tracking.
• Asset Handling: Execute asset receiving procedures for racks, including blade removal for component harvesting.
• Component Harvesting: Extract parts such as DIMMs and CPUs from racks for reuse or repurposing.
• IT Asset Disposition (ITAD): Prepare and process empty racks for proper disposal or recycling.
• Inventory Maintenance: Participate in cycle counts to ensure inventory records are accurate and up to date.
• Logistics Coordination: Facilitate prepack and outbound deliveries, ensuring seamless flow of goods and materials.
• Decommissioning Support: Provide assistance in decommissioning processes, contributing to the efficient retirement of assets.
• Adaptive Break fix Support: Address repairs and maintenance tasks during slow periods, showcasing flexibility and technical expertise

Contributed to the successful go-live of CHI22 by taking on various critical responsibilities, including:

• Utilizing PhyNet to troubleshoot and resolve uplink tickets through GDCO. -
• Performing cable management tasks such as cleaning and replacements to ensure seamless connectivity.
• Aiding in the deployment of MOR racks within CHI22 Colo 2, collaborating with the Critical Environment team to energize the racks effectively.
• Shadowing and assisting Senior Technicians with diverse technical projects, enhancing expertise in deployment and troubleshooting processes.

• Developed understanding of standard processes for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning IT data center technology and equipment.

• Reviewed Process Change Notifications (PCNs) and provided feedback on process changes. Complied with Data Center policies, procedures, and deadlines; escalated compliance issues to management.

• Completed assigned tickets efficiently, aligned with Key Performance Indicators (KPIs).

• Executed hardware startups and shutdowns, performed basic diagnostics and troubleshooting, and replaced faulty components with minimal disruption.

• Followed procedures to report and escalate technical or safety incidents; participated in bridge calls and on-site follow-up actions.

• Performed decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment.

• Processed data-bearing devices (DBDs) for destruction or confirmed their eradication.

• Escalated client interactions to experienced technicians or management.

• Maintained awareness of KPIs and completed required training and certifications.

• Participated in daily safety briefings, completed Environmental & Health Safety (EHS) training, and adhered to safety procedures.

• Completed security and data management training; escorted third-party vendors on-premises.

• Contributed to a positive team environment by sharing information, participating in team meetings, and adopting best practices.

• Include performing cycle audits, coordinating security escorts for third-party vendors, initiating
  warranty claims, and processing returns on failed equipment.
  • Comply with security and data management policies.
  • Engage in Task Hazard Analysis (THA) for every task.
  • Perform assigned tasks and escalate issues during high-volume work activity.
  • Leverage process knowledge to complete tasks without direct supervision
  • Coordinate, prepare, and execute incoming/outgoing deliveries.
  • Document inbound/outbound packages
  • Complete assigned Inventory and Asset Management (IAM) tasks accurately and meet industry
  standards.
  • Maintain accurate information within inventory management systems.
  • Perform inventory cycle audits and data corrections.
  • Initiate warranty claims and process failed vendor hardware devices.
  • Follow all Service Level Agreements (SLAs) related to RMA warranty process.
  • Perform destruction of data bearing devices following SLAs and Microsoft policies
  • Coordinate with third-party vendors for DBD destruction
  • Notify management about ordering stock shortages.
  • Escalate any issues to management.
  • Follow procedures for consistency, accuracy, and timeliness of delivery.
  • Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
  • Performs material movement, including shipping/ receiving and inventory management per standard process.
  

• Navigated Advent Health hospitals and clinics to locate Epic-ready workstations and printers.
• Interacted with staff to identify devices and access restricted areas.
• Followed documented instructions to diagnose end-user workflow issues.
• Managed test patient information to simulate nurse workflows.
• Collaborated with support staff to troubleshoot and resolve real-time issues.
• Deployed hardware peripherals, including Zebra printers and new workstations.
• Troubleshooting computer hardware issues
• Troubleshooting Windows 10 operating system issues
• Managing ServiceNow ticketing queues
• Networking troubleshooting