Davbiana Hardy
Shreveport,LA
Summary
My education and previous work experience is from Finland, I've moved back to the United Sates in 2021 fall to be closer to my family and started working at JP Morgan Chase as a Assistant Vice President in May 2022. My background as a Finnish-American has instilled in me a rock-solid work ethic, a relentless pursuit of precision, and an unwavering dedication to detail. With many years of experience under my belt, I bring a unique blend of cultural perspectives and commitment to continuous professional growth. I'm excited to tackle the challenges and opportunities that lie ahead with a smile on my face and dedication to success. I am currently located in Louisiana, but excited to move to a different location.
Overview
6
6
years of professional experience
3
3
Certificate
Work History
Assistant Vice President
JPMorgan Chase
Shreveport, LA
05.2022 - Current
- Developed and maintained strong relationships with clients
- Attended networking events and conferences regularly to promote the bank's services and build relationships.
- Provided guidance and support to branch personnel in resolving customer complaints.
- Ensured accuracy of data entry into the system for all transactions and maintained accurate records.
- Created presentations for prospective clients outlining the benefits of Chase Private Client Banker services.
- Collaborated with mortgage, business and wealth management partners to assist customers with specialized needs.
Debt Collection Officer
Nordea Bank Oyj
Helsinki, Finland
05.2020 - 09.2021
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts
- Analyzed customer financial data to determine appropriate payment arrangements.
- Researched customer accounts to ensure accurate information was gathered prior to contact attempts.
- Organized and maintained records of customer payments and account status.
- Negotiated credit extensions, installment-free periods and waivers when necessary.
Centralized Sales
Nordea Bank Oyj
Helsinki, Finland
10.2019 - 05.2021
- Outbound calls to existing customers
- Filled in customers credit card/loan application
- Locked in clients by providing expert advice and detailed overviews of service benefits
- Answered customers' questions about services, prices, and credit terms.
Telephone Customer Service Representative
Nordea Bank Oyj
Helsinki, Finland
02.2019 - 10.2019
- Opened, closed and updated accounts based on individual customer needs
- Helped customers with their daily banking such as, accounts, credit/debit cards, transactions, etc
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs
- Negotiated repayment plans with customers experiencing financial hardship on credit cards.
- Trained new employees on operational procedures related to customer service activities.
Executive Assistant
Cocomms
Helsinki, Finland
09.2017 - 01.2019
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Edited and proofread documents
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Answered telephone calls, scheduled and coordinated travel arrangements and meetings for office staff members.
- Provided administrative support in preparing contracts, invoices, data entry, purchase orders, minutes and other documentation required for daily business activities.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Prepared webdesign for projects and kept up to date
Skills
- Written and verbal communication
- Time management and critical thinking
- Travel planning
- Multitasking
- Data entry
- Administrative support
- Microsoft Office, Mac, Google workspace
- Customer service
- Sales expertise
- Calendar management
- Webdesign
- Research
- Event planning
- Relationship building and management
- Social media management
- Invoice processing and expense reporting
- Financial Advising
Certification
- SIE
- Series 6
- Louisiana Life Insurance
Education
Vocational Qualification - Business Administration
Keravan Ammattikoulu
Kerava, Finland06.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Assistant Vice President
JPMorgan Chase
05.2022 - Current
Debt Collection Officer
Nordea Bank Oyj
05.2020 - 09.2021
Centralized Sales
Nordea Bank Oyj
10.2019 - 05.2021
Telephone Customer Service Representative
Nordea Bank Oyj
02.2019 - 10.2019
Executive Assistant
Cocomms
09.2017 - 01.2019
Vocational Qualification - Business Administration
Keravan Ammattikoulu