Lorie Cafiero-Rende
Hamilton,NJ
Summary
Dynamic Assistant Vice President skilled in coordinating all major voice projects as well as monitoring telephone performance. Expertise in developing communication strategies that drive operational efficiency and support organizational goals. Ready to leverage technical knowledge for impactful contributions.
Overview
26
26
years of professional experience
Work History
Assistant Vice President
Citibank
New York, New York
03.2000 - 04.2026
- Administered enterprise-level Cisco Unified Communications environments, including Call Manager and Unity Connection.
- Executed adds, moves, and changes from headquarters with promptness.
- Maintained Cisco 8861 phone performance to ensure system reliability.
- Coordinated enhancements for seamless organizational communication across platforms.
- Led cross-functional teams in implementing new banking initiatives effectively.
- Served as lead coordinator for Zoom migrations impacting approximately 10,000 users.
- Conducted training sessions for Zoom softphone and Poly Edge phone usage.
- Troubleshot user issues to ensure swift resolution and customer satisfaction.
Education
Professional Development & In-House Training
Skills
- Cisco Unified Communications
- Call Manager administration
- System reliability maintenance
- Telephone performance monitoring
- Communication strategy development
- Great customer service, interpersonal, verbal and written communication skills
- Proven ability to prioritize, multi-task and work well within a diverse, multi-functional team environments
- Strong attention to detail with the ability to quickly adapt to work under pressure
Timeline
Assistant Vice President
Citibank
03.2000 - 04.2026
Professional Development & In-House Training