Dave De Bono
Forest Hills
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Head Waiter
Sant Ambroeus
New York
01.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with making food and beverage selections.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Fine Dining Server
La Noma Italian Steakhouse
06.2024 - 03.2025
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Floor Manager
Ribalta NYC
11.2017 - 02.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Floor Manager
Riverview Restaurant and Lounge
04.2012 - 11.2017
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Head Waiter
Pare Prime Steakhouse
04.2012 - 01.2014
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
General Manager
Heights Cafe
10.2003 - 02.2012
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Head Waiter, Bar Manager
Kempinski Hotels and Resorts
09.1999 - 10.2003
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
Hospitality Administration And Management
Institute of Tourism Studies
Malta, Europe.Bachelor of Arts - Business Economics
London School of Economics
London, England.Affiliations
Kempinski Hotels and Resorts Corporate, Geneva, Switzerland.
Certification
Hygiene and sanitation
Fire and Safety training
Timeline
Head Waiter
Sant Ambroeus
01.2025 - Current
Fine Dining Server
La Noma Italian Steakhouse
06.2024 - 03.2025
Floor Manager
Ribalta NYC
11.2017 - 02.2023
Floor Manager
Riverview Restaurant and Lounge
04.2012 - 11.2017
Head Waiter
Pare Prime Steakhouse
04.2012 - 01.2014
General Manager
Heights Cafe
10.2003 - 02.2012
Head Waiter, Bar Manager
Kempinski Hotels and Resorts
09.1999 - 10.2003
Hospitality Administration And Management
Institute of Tourism Studies
Bachelor of Arts - Business Economics
London School of Economics