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Dave Del Purgatorio
IT Support Specialist
Dublin,California
Summary
Information technology professional with 20 years of experience, recognized for leading migrations to supervised mobile environments and implementing monitoring solutions that saved over $7,500 annually. Expertise in supporting large teams through effective project planning and execution, enhancing user satisfaction and compliance.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Information Technology Network Technician
Regional Center of the East Bay
San Leandro, CA
04.2025 - 03.2026
- Led migration of standalone iOS/iPadOS/Android mobile devices to a 100% supervised mobile environment using Meraki Systems Manager
- Implemented critical infrastructure monitoring and alerting in order to quickly recover from on-prem server and service outages. Leveraging Linux, Portainer, and Docker with webhooks into MS Teams, for service monitoring, was able to save the organization more than $7500/yr on unnecessary software subscriptions.
- Supported and managed 650+ case managers, supervisors, and leadership teams through break/fix solutions and project planning/execution for infrastructure and application deployment.
- Reviewed and remediated MS EntraID security alerts and risky log-in behaviors for MS365 cloud app access, ensuring compliance and security.
- Streamlined onboarding/offboarding workflows in RCEB's hybrid AD/MS365 environment, enhancing user experience for new hires and terminations.
IT Support Specialist
Gusto
San Francisco Bay Area
08.2022 - 03.2025
- Current role as a Level 3 Geek on a team of 10, supporting 2500+ Mac/Windows laptop users domestically and international locations. Efficiently handle a daily intake of 200+ support requests through various channels (Slack Grid, Jira Service Desk, and Google Workspace Enterprise Email).
- Provided daily support for Mac and Windows laptops, utilizing Bash and PowerShell scripting for deployment tasks.
- Daily assistance with Mac/Windows MDM issues - such as enrollment, policy deployment via SimpleMDM and AirWatch/Workspace One.
- Supported Okta app assignments through security groups to ensure secure access for users.
- On assignment with Gusto's Infrastructure Engineering team, managing core Windows/AD, VMware vSphere ESXi and VMware Horizon View/Omnissa VDI Environment of approximately 500 VM's across multiple US datacenters. Leveraging tools Such as AWX/Ansible and Netbox to automate VM lifecycle and patching of Windows and Linux (Ubuntu Server) VM's.
- Contributor to Gusto's Geekbot AI knowledge base tools based on Moveworks AI toolset through Slack and Jira integration; Identifying missed DM requests from end users via Tableau reporting and writing new articles to fill those knowledge gaps.
- IC to Gusto's Confluence Governance team, revamping our 300+ Confluence spaces to a leaner and more accurate knowledge base for enterprise documentation.
- Presented IT fundamentals to 50+ new Gusto employees and contractors as part of Global Onboarding team to facilitate smooth technology integration.
- Validated offboarding workflow for SOC2 compliance as part of Offboarding Team to maintain security and compliance standards.
Lead Senior Enterprise Support
WePay
Redwood City, California
05.2018 - 01.2022
- Led Help Desk team in delivering enterprise-class service, enhancing user experience and satisfaction for end users and customers.
- Spearheaded implementation of new SAML SSO application integrations into OneLogin, streamlining authentication processes for enterprise users.
- Developed and executed remote onboarding training and laptop deployment strategy in response to Covid lockdown, ensuring seamless transition for new hires.
- Managed a fleet of over 500 Macs using JAMF Pro for onboarding and offboarding processes.
- Citrix Workspace VDI Support for parent JP Morgan Chase end users.
- Supporting Palo Alto Global Connect VPN services.
- Supporting end user DUO MFA enrollment and user troubleshooting.
- Google Workspace Administration for user, group and WePay email management.
- Meraki Cloud Wi-Fi Administration and support.
- Active Directory user/group support.
- Deployment and management of YubiKeys for both IT and DevOps/Engineering teams for use to harden our critical infrastructure all remotely during lockdown.
- Deployment of Robin Desk Booking System and Reservation Kiosks for Office seating arrangement for post-lockdown office access.
- Assisting Network engineering team with Cisco Catalyst Switches for troubleshooting and rectifying layer 1, layer 2 and 802.1x issues.
- Engineered and deployed a mobile zoom and wireless A/V & PA system for Leadership Team offsite engagements.
IT Freelancer
Self Employed Services
San Francisco Bay Area
07.2015 - 05.2018
- Executed rollouts of Windows 7, 8.1, 10, Server 2008 R2, and Server 2012 R2.
- Administered Active Directory and managed Exchange 2010/2013 environments daily.
- Provided support for iOS and Android mobile devices utilizing Exchange and mobile device management.
- Delivered help desk support using ServiceNow, JIRA, and ConnectWise platforms.
- Managed document workflows and collaboration through Confluence and SharePoint.
- Managed virtualization with vSphere 5.5 and 6.x and Hyper-V 2012 R2.
Senior Systems Administrator
Graduate Theological Union
Berkeley, CA
04.2005 - 07.2015
- Designed, implemented, and managed first EMC SAN-based vSphere cluster for 10 graduate schools, enhancing storage performance and availability.
- Designed, implemented and administered GTU's first VDI platform for classroom Lab VMs using VMware's Horizon platform.
- Migrated Active Directory infrastructure from bare metal to pure virtual environment, improving system reliability and scalability.
- Designed and implemented the GTU's existing Exchange environment from bare metal to vSphere Cluster.
- Deployed first cloud-based backup solution via Barracuda networks backup appliance, ensuring data redundancy and disaster recovery capabilities.
- Automated Windows Desktop backups to users' network home directories via custom VBScript and Powershell.
- Delivered advanced technical support to Help Desk staff for unresolved issues.
Education
Some College (No Degree) - Broadcasting and electronic communications
San Francisco State University
San Francisco, CA, USASkills
- Network troubleshooting
- Network configuration
- Active Directory support
- Infrastructure monitoring
- Mobile device management
- Virtualization management
- IT project planning
Certification
- Jamf Certified Admin, 12/01/19 - Present, http://jamf.idworks.com/jamf_certification.php?id=12282&code=JCA6318AEF
- Apple Certified Macintosh Technician (ACMT), 01/01/19 - Present, Apple
- Apple Certified Associate - Mac Integration, 11/01/17 - Present, Apple
- VMware Certified Professional - Data Center Virtualization, 08/01/14 - Present, VMware
Volunteering And Leadership
Beyond Emancipation, On-Site Trainer, Oakland, CA, Delivered on-site training and facilitated donations of Mac Laptops to Alameda County's leading service provider for former foster youth, contributing to their educational and empowerment initiatives., Conducted comprehensive on-site training to equip former foster youth with the necessary IT skills and knowledge, enhancing their educational opportunities and empowering their future prospects.
Affiliations
- Avid Homelabber - I love to learn new tech within the safety of my own sandbox
Timeline
Information Technology Network Technician
Regional Center of the East Bay
04.2025 - 03.2026
IT Support Specialist
Gusto
08.2022 - 03.2025
Lead Senior Enterprise Support
WePay
05.2018 - 01.2022
IT Freelancer
Self Employed Services
07.2015 - 05.2018
Senior Systems Administrator
Graduate Theological Union
04.2005 - 07.2015
Some College (No Degree) - Broadcasting and electronic communications
San Francisco State University