Summary
Overview
Work History
Education
Skills
Websites
Certification
Key Accomplishments
Timeline
Generic

DAVE HESLOP

Locust Grove

Summary

Experienced Project Manager and Product Developer with a proven track record of successfully leading and implementing projects to improve customer experience and drive revenue. Detail-oriented and results-driven, I excel at navigating complex challenges. Possessing excellent interpersonal skills and strong leadership abilities, I effectively manage geographically diverse cross-functional teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receiving Team Lead

Becton, Dickson and Company
11.2021 - Current
  • Establish the priority for receiving trailers.
  • Prepare DHR documents to ensure products are sterilized within the required parameter and in accordance to company's procedures.
  • Escalate to the various manufacturers on any deviations found while receiving products in accordance with the Bill of Lading or packing documents.
  • Chair daily Tier meeting, to communicate goals and reinforce safety habits.
  • Report daily receiving operations to senior management team.
  • Train and coach Receiving Associates on receiving operation.
  • Manage the processing of special sterilization request and keep requestors updated on their request.


Prepaid Program Manager

Digicel Jamaica
08.2018 - 01.2020
  • Managed the development of prepaid products, service and promotions from concept through to launch
  • Assessed market and industry trends and recommended pricing and product enhancements
  • Managed a team complement of 2 product testers
  • Coordinated with various cross functional teams to ensure timely execution of product launches, promotions and system upgrades
  • Maintained detailed and accurate documentation for all projects and ensured effective stakeholder management strategies employed
  • Maintained risk log to detail and appropriately manage risks and mitigates to reduce project delays and subsequent revenue impact

Program Manager Prepaid

Digicel Group
10.2017 - 07.2018
  • Had oversight of full project roadmap with responsibility for projects such as system application upgrades, as well as development of new products and promotions for twenty four (24) Digicel territories throughout the Caribbean
  • Managed geographically dispersed cross functional project teams
  • Created detailed product description documents and managed development activities to drive portfolio growth
  • Created User Acceptance Test documents and trained in-market/ onsite product testers
  • Maintaining and ensure accessibility of all project documentations

Education

Bachelor Degree - Business Administration

University of Technology
09.2013

Skills

  • Project management
  • Proficient in Microsoft applications
  • Strong leadership abilities
  • Quality Assurance
  • Detail oriented
  • Excellent written and oral communication skills
  • Flexible & Adaptable

Certification

07/01/23, Certified Personal Trainer- CPT, National Federation of Professional Trainers

Key Accomplishments

  • Network upgrade - proprietary MyDigicel App, Successfully oversaw the development and launch of the new My Digicel App with new gaming feature that generated an uptake in the app usage and downloads.
  • Data Monetization (LTE), Successfully developed and launched LTE data plans and campaigns to boost awareness and usage of newly rolled out LTE platform (1st to market).
  • Increased Recharge Revenues, Recharge promotions across the group. This promotion was geared towards generating revenue from phone card sales. Successfully oversaw development and executed the launch of Key Products such as 'Quick Pick Bundles' and 'More Credit' which generated a 10% increase in prepaid revenues against target.

Timeline

Receiving Team Lead

Becton, Dickson and Company
11.2021 - Current

Prepaid Program Manager

Digicel Jamaica
08.2018 - 01.2020

Program Manager Prepaid

Digicel Group
10.2017 - 07.2018

Bachelor Degree - Business Administration

University of Technology

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DAVE HESLOP