Dave Logan
Spencer,TN
Summary
Retired guy looking to be active in the work force again to share my diverse experiences, provide great customer service, mentor young folks, have some fun
Overview
30
30
years of professional experience
1
1
Certification
Work History
Aviation Service Director
TBIUSINC
Orlando Sanford International Airport, Sanford Fl
08.2000 - 06.2023
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Manager Airport Operations
TBIUSINC
Albany International Airport ,Albany NY
06.1993 - 08.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Pre-agriculture, Criminal Justice
Comminty College of The Airforce
USAF Multiple LocationsAssociate of Science - Aviation Management
Daniel Webster College
Nashua, NH12.1990
Skills
- Team Leadership
- Training and mentoring
- Operations Management
- Strategic Planning
Certification
E-4 Sergeant, USAF 1882-1988 Honorable discharge
Private Pilot (not current)
Certified Member, American Association of Airport Executives
Former NYS Emergency Medical Tecnician
Certified NWS weather Observer
Timeline
Aviation Service Director
TBIUSINC
08.2000 - 06.2023
Manager Airport Operations
TBIUSINC
06.1993 - 08.2000
Pre-agriculture, Criminal Justice
Comminty College of The Airforce
Associate of Science - Aviation Management
Daniel Webster College