Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dave MacKay

Colorado Springs,CO

Summary

Dynamic leader with a proven track record at RE Harper Inc/DBA 7-Eleven, enhancing store profitability and customer satisfaction through innovative merchandising and effective team coaching. Skilled in inventory management and exceptional customer service, adept at fostering team collaboration and driving sales strategies. Achieved significant improvements in operational efficiency and employee morale, demonstrating strong problem-solving and leadership abilities.

Overview

37
37
years of professional experience

Work History

Store Manager

RE Harper Inc/DBA 7-Eleven
04.2021 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Caregiver

Colorado Domestic Care
Colorado Springs, CO
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Daily Manager

Festival Foods
02.2018 - 04.2021
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
  • Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.

Store Manager

RE Harper Inc/DBA 7-Eleven
09.2012 - 02.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

7-eleven
08.1996 - 09.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Assistant Manager

Little Caesars Pizza
Colorado Springs , Colorado
07.1987 - 08.1996
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

General -

Falcon High School
Falcon, Colorado
1986

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Leadership Development
  • Operations Management
  • Supply Ordering
  • Policies and Procedures
  • Store displays
  • Staff Management
  • Staff Supervision
  • Sales expertise
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order Management
  • Sales Strategies
  • Team Development
  • Retail Sales Techniques
  • Product Merchandising
  • Payroll Management
  • Sales professional
  • Customer Response
  • Accurate money handling
  • Bank deposit procedures
  • Loss Prevention
  • Bank and Safe Deposits
  • Operational Efficiency
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Sales Analysis
  • Performance Reviews
  • Sales Coaching
  • Maximizing profitability
  • Pricing Strategies
  • Flexible Schedule
  • Sales Promotions
  • Leading Staff Meetings

Accomplishments

Manager of the Quarter 2010

Most improved Manager 2012

Timeline

Caregiver

Colorado Domestic Care
05.2022 - Current

Store Manager

RE Harper Inc/DBA 7-Eleven
04.2021 - 06.2024

Daily Manager

Festival Foods
02.2018 - 04.2021

Store Manager

RE Harper Inc/DBA 7-Eleven
09.2012 - 02.2018

Store Manager

7-eleven
08.1996 - 09.2012

Assistant Manager

Little Caesars Pizza
07.1987 - 08.1996

General -

Falcon High School

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Dave MacKay