Determined Project Specialist adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
4
4
years of professional experience
Work History
Project Specialist
Oscar Health Insurance
02.2022 - Current
Maintained open communication by presenting regular updates on project status to stakeholders
Monitored project progress, identified risks and took corrective action as needed.
Analyzed project performance data to identify areas of improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Concierge Expert
Oscar Health Insurance
05.2019 - 02.2022
Offered friendly and efficient service to members, handled challenging situations with ease.
Trained staff in delivering white-glove services in alignment with company reputation and mission statement.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
No Degree - Business Administration And Management
Arizona State University
Tempe, AZ
Skills
Quality Assurance
Technical Presentations
Staff Management
Detail Oriented
Team Leadership
Performance Monitoring
Team Collaboration
Stakeholder Relations
Timeline
Project Specialist
Oscar Health Insurance
02.2022 - Current
Concierge Expert
Oscar Health Insurance
05.2019 - 02.2022
No Degree - Business Administration And Management