Summary
Work History
Education
Skills
Timeline
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Dave Rosard

Queens,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Work History

Library Page

Baldwin Public Library
Baldwin, NY
  • Volunteered in Community services at Baldwin Public Library
  • Advised members of the community on how to access emergency services when needed.
  • Led educational seminars on topics related to nutrition, mental health, substance abuse prevention.
  • Engaged in advocacy and public speaking events to raise awareness on critical social issues.
  • Shelved books according to the Library of Congress Classification system.
  • Completed daily reports detailing all activities performed during shift.
  • Provided reference services to patrons by helping them locate resources and answer basic questions.
  • Researched customer requests for specific titles or authors not found in collection.
  • Answered telephone inquiries from patrons regarding library services and procedures.

Cashier

Baldwin Lanes
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.

Customer Service Cashier

Best Buy
Baldwin, NY
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Assisted customers with locating merchandise within the store.

Dental Assistant

Long Island Oral Surgeon
Massapequa, NY
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Maintained a neat, clean and organized environment throughout the office.

Education

Bachelor of Science -

Farmingdale State College
Farmingdale, NY
05.2023

High School Diploma -

Baldwin High School
Baldwin, NY
01.2019

Skills

  • Multilingual Skills ( Haitian Creole, French, English )
  • Computer Skills
  • Interpersonal Skills
  • Excellent Communication
  • Organizational Systems
  • Customer Service
  • Data Entry
  • Team Leadership
  • Community Engagement

Timeline

Library Page

Baldwin Public Library

Cashier

Baldwin Lanes

Customer Service Cashier

Best Buy

Dental Assistant

Long Island Oral Surgeon

Bachelor of Science -

Farmingdale State College

High School Diploma -

Baldwin High School

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Dave Rosard