Dave Rosenzweig

Work History

ARS BEUTLER Air Conditioning And Plumbing

08.2022 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Recommended products to customers and suggested other options if preferred product was unavailable.
Educated customers on company systems, form completion and access to services.

TELUS International | Voxpro

01.2016 - 07.2021

Achieved optimum levels of customer satisfaction with high Csat scores by delivering top-notch services related to sales and tech support via telephone, chat, and email medium
Provided robust support to relevant authorities in initiating a new contract with Vivino while recommending innovative suggestions to improve existing systems
Expertly sold smart home products and positioned as Top Salesperson by serving as a highly skilled member in the new sales division for Google
Offered top-notch services on multiple contracts, such as Sales, tech support, and B2B initiatives
Timely addressed customer concerns, responded to queries, resolved issues, handled online orders/credit card transactions, and performed customer surveys.

Herringer Estate Winery

01.2013 - 07.2014

Contributed toward providing customers with a best-in-class service experience by leading 15+ employees and designing training and educational materials for employees
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Followed defined policies and procedures while creating new educational wine and cheese pairing classes for guests and club members
Complimented for expertly managing tasting rooms, increasing gross sales by 25%, boosting profits, and earned monthly bonuses for sales consistently.
Taught proper tasting techniques to both restaurant employees and interested members of public.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Promoted positive customer experience through day-to-day supervision and management of Tasting room.

Dean & DeLuca

01.2006 - 01.2010

Spearheaded all facets of profitable on-site and remote wine tasting and sales events as a Sales Account Executive
Handpicked to create all aspects of club management, including writing newsletter, purchasing, and handlingshipping materials as well as initiating a Wine Club Division in Napa, CA
Trained and coached 125+ call center sales representatives regarding wine club management, wine salesadministration, food service, and pairing sales techniques for a brand new start-up division
Hosted profitable dinners, and $20K+ sales, for ultra-exclusive wines by traveling to private clients across thecountry.

Audelssa Estate and Repris Wines

01.2012

Maintained end-to-end compliance controls of all activities with set SOPs while managing wine clubs for ultra-premium wineries during label and brand change
Served as a highly-skilled member and Winery tour guide for club members and assumed responsibilities pertinentto shipping, customer service, and sales.

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