Athena M. Gibaszek
Somerset
Summary
Dynamic human resources professional with proven expertise in talent acquisition, employee relations, and compliance. Detail-oriented HR Assistant with a robust understanding of office administration and essential HR operations, demonstrating a strong commitment to customer service and data accuracy. Recognized for exceptional teamwork and adaptability, consistently driving impactful results in conflict resolution, onboarding, and HR software utilization while recommending actionable improvements aligned with industry best practices. Equipped with strong problem-solving abilities and excellent communication skills, poised to tackle new challenges and contribute to team success in achieving organizational objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Senture, a TP Company
09.2025 - Current
- Government Clearance Web based customer service inquiry call center representative
- Handle inbound/ outbound calls for Federal Motor Carrier Safety Administration (FMCSA)
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate information delivery.
- Managed escalated issues, providing effective solutions to enhance customer satisfaction and retention.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
Substitute Teacher
Pulaski County School District
08.2017 - 08.2025
- Follow the teacher’s instructions for the lesson plan and report to the teacher about student attendance, lesson plan progress, disciplinary actions, and positive reports
- Working as a team for the effective pick-up and drop-off of students
- Maintained maximum availability for job assignments
- Collaborated with teachers to assess student progress and adjust educational approaches accordingly.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
7th Grade Social Studies Teacher
Northern Middle School in Pulaski County District
08.2022 - 06.2023
- Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, inquiry activities, and relevant technology to facilitate active learning
- Modify teaching methods or materials to accommodate student needs, including collaborative teaching
- Encourage and inspire students to participate in class activities while monitoring students’ educational progress through class work, homework, and tests
- Manage student behavior in the classroom by establishing and enforcing rules and procedures and maintaining discipline according to the school's rules and disciplinary systems
- Effective communication with families of students, students, and colleagues of student progress while maintaining detailed records and reports
- Participation in extracurricular activities, including the Academic Team and Student Leadership Program
- Facilitated classroom discussions that promoted critical thinking and analysis of social studies concepts.
- Developed engaging lesson plans aligned with state standards to enhance student understanding of historical events.
- Designed assessments to evaluate student progress and adjust teaching methods for improved outcomes.
Pharmaceutical Quality Assurance
CSL Behring
08.2009 - 08.2017
- Ensured product traceability through diligent record-keeping practices, contributing to the seamless recall process when necessary.
- Certified Trainer and demonstrator of new operators on standard operating procedures and safety protocols, enhancing team performance and knowledge sharing.
- Maintained a safe and clean working environment by following standard operating procedures and safety guidelines.
- Inspecting lifesaving pharmaceutical medicine is within or exceeding FDA requirements
Master-At-Arms Second Class with Honorable Discharge
US Navy
05.2001 - 02.2009
- Navy Achievement Medal received on February 6th, 2008, for exceptional leadership during a tour of duty at Joint Task Force Guantanamo Bay, Cuba: Establish and enforce rules for behavior and procedures for maintaining order
- Administrative duties, including maintaining personnel records involving training, line staffing, overtime, vacation, and disciplinary actions
- Trained in the new employee training and the standardization of training
- Assisted with implementing Standard Work Orders, Standard Operating Procedures, and Safety Audits
Education
Bachelor of Arts - General Studies
Eastern Kentucky University
Richmond, KY05-2022
Associate of Arts Degree - General Studies
Somerset Community College
Somerset, KY05-2020
Skills
- Customer service and employee relations
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Microsoft office suite proficiency
- Multitasking and organization
- Time management, scheduling and deadlines
- Information security and confidentiality
- Paperwork processing and documentation
- Completing regulatory documents and maintaining files
- Administrative skills and office administration
- Administrative multi-department support
Certification
- Certification Number: 201226205
- Code: HB76 Statement of Eligibility for Veterans of the Armed Forces
- Effective Date 07/01/2022 - Expiration Date 06/30/2027
- Code: KSS Professional Certificate for Teaching Social Studies, Grades 8 through 12
- Code: KG20 Professional Certificate for Teaching Social Studies, Grades 5 through 9
Timeline
Customer Service Agent
Senture, a TP Company
09.2025 - Current
7th Grade Social Studies Teacher
Northern Middle School in Pulaski County District
08.2022 - 06.2023
Substitute Teacher
Pulaski County School District
08.2017 - 08.2025
Pharmaceutical Quality Assurance
CSL Behring
08.2009 - 08.2017
Master-At-Arms Second Class with Honorable Discharge
US Navy
05.2001 - 02.2009
Bachelor of Arts - General Studies
Eastern Kentucky University
Associate of Arts Degree - General Studies
Somerset Community College