DAVID J. SCHWENT
IT Professional
Saint Louis,Missouri
Summary
Skilled engineering manager with ability to build and motivate high-performing engineering teams through hard work, attention to detail, and excellent organizational skills. Possesses a strong ability to adapt to new technologies on-the-fly, as well as a passion for data analytics, automation, & optimization.
Overview
4
4
Certifications
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Engineering Manager
Lumen
St. Louis, MO
07.2019 - Current
- Responsible for the overall development efforts of our storage product offerings.
- Align business objectives with our development cycles and clarify ambiguity where needed.
- Act as a servant leader and remove blockers for the team.
- Interview, hire, train and mentor 8-12 developers by coaching daily, leading performance reviews and offering constructive feedback.
- Collaborate with other Engineering Managers & interdependent development teams.
- Adhere to Agile/Lean development standards & principles.
Manager - Adaptive Engineering
Lumen
St. Louis, MO
12.2017 - 07.2019
- Oversaw Tier 1 -> Tier 2.5 support for large, premium Lumen managed services customers.
- Skillsets/certifications on the team include Windows OS, Unix OS, AWS, Azure, F5 load balancers, Backup jobs, and more.
- Continuously tracked SLAs/SLOs through custom Power BI dashboards to ensure operational success.
- Collaborated with global counterparts in the UK & Singapore to guarantee a consistent customer experience.
Manager - Windows/Unix Operations
Lumen
St. Louis, MO
03.2017 - 12.2017
- Managed the team responsible for remediating intermediate OS and hardware incidents where applicable.
- Configured custom alert filters and refined monitor thresholds to reduce alerting noise.
- Helped develop step-by-step automated alert handling guides for proper ticket handling.
Lead Software Engineer - Unix Middleware
Lumen
St. Louis, MO
03.2014 - 03.2017
- Supported managed Lumen customers for the following middleware applications: WebSphere, WebLogic, JBoss, Tomcat, Apache, IHS, F5 LB, Google Search Appliance, and more.
- On-boarded/migrated new customers into Lumen’s managed hosting environment.
- Trained new engineers to increase ticket handling performance and efficiency.
- Automated new monitors and deployment activities where applicable (Bash, JACL, Python).
Software Engineer - IBM WebSphere
AT&T
St. Louis, MO
06.2004 - 03.2014
- Supervised and designed development of an in-house Java-based deployment tool to optimize bimonthly releases.
- Coordinated our bimonthly Production releases including application installations, database restarts, configuration file staging, script executions, and troubleshooting.
- Reduced bimonthly deployment LOE from 4 engineers working 6-10 hrs to 1 engineer working 2 hrs.
Education
Master of Business Administration (M.B.A - Supply
Saint Louis University
01.2011 - 05.2013
B.A. - Applied Mathematics & Computer Science
Saint Louis University
08.2000 - 05.2004
Skills
Organization and time management
Certification
ITIL Foundation Certificate in IT Service Management
Hobbies
Music, reading, cryptocurrencies, gaming, table tennis, staying active
Timeline
Engineering Manager
Lumen
07.2019 - Current
Manager - Adaptive Engineering
Lumen
12.2017 - 07.2019
Manager - Windows/Unix Operations
Lumen
03.2017 - 12.2017
Lead Software Engineer - Unix Middleware
Lumen
03.2014 - 03.2017
Master of Business Administration (M.B.A - Supply
Saint Louis University
01.2011 - 05.2013
Software Engineer - IBM WebSphere
AT&T
06.2004 - 03.2014
B.A. - Applied Mathematics & Computer Science
Saint Louis University
08.2000 - 05.2004
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