Gary HILL II
Denver,CO
Summary
Accomplished, results-driven information technology professional with expertise in data protection, IT infrastructure, and cloud services. Proven track record of successfully leading teams and implementing efficient solutions. Skilled in collaborating with decision makers and influencers within organizations of all sizes. Adept at building strong relationships and solving problems to drive success in a dynamic IT environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engineering Manager
SHI
Denver, CO
12.2021 - Current
- Played key role in establishing and expanding managed service offerings, achieving annual revenue growth of over $3 million within one year.
- Achieved exceptional results, surpassing financial goals with impressive ~175% achievements to plan in H1 of 2023.
- Led and managed senior and architect-level engineers responsible for service delivery, sales engineering, and support engineering.
- Implemented efficient processes to enhance managed services offerings, resulting in increased efficiency and faster time-to-market.
- Mentored and coached senior team members, optimizing productivity and delivery.
- Cultivated strong relationships with key stakeholders, fostering effective communication and adaptability.
- Consistently exceeded performance expectations, delivering high-quality services and solutions for customer satisfaction.
- Streamlined operational processes and cross-team collaboration.
- Actively involved in recruiting and hiring top talent.
Senior Systems Engineer
SHI
Denver, CO
12.2021 - 12.2022
- Designed and implemented fully automated platform for IT and Security outsourcing, delivering enterprise-level products and services.
- Collaborated with cross-functional teams to refine and develop managed network, cloud, help desk, and SaaS management offerings.
- Streamlined operations through automation, optimizing platform efficiency and scalability while reducing manual efforts.
- Ensured platform security and compliance with robust measures and industry best practices.
- Conducted rigorous testing and quality assurance to guarantee platform reliability and performance.
- Engaged stakeholders to align platform functionalities with business needs and requirements.
- Provided technical expertise and mentored junior engineers, fostering collaborative work environments.
- Stayed abreast of emerging technologies and industry trends, integrating them into platform development.
- Identified and recommended innovations to enhance platform capabilities and client experience.
Systems Engineer
Business Network Consulting Systems
Denver, CO
06.2021 - 12.2021
- Configured hardware, devices and software to set up work stations for employees.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and respond to support requests for end users.
- Implemented spam filters, two-factor authentication and next generation antivirus/security software.
- Configured and managed various customer IT environments including on premise, data center, hybrid and cloud infrastructure in Azure/M365, AWS and Google Workspace.
- Provided network support services for devices such as routers, switches, wireless controllers and wireless access points.
- Completed technical reviews of existing systems and suggested updates or changes.
- Planned project specifications and designed technology solutions that met or exceeded client expectations.
Solution Engineer
Druva
Denver, CO
08.2019 - 06.2021
- Technical solution demonstrations.
- Perform technical implementations on customer environments such as VMware, Hyper-V, Microsoft 365 and Google Workspaces SaaS solutions.
- Work alongside internal teams as needed for escalations or product enhancements for customers.
- Conduct internal and external trainings for new and existing customers.
- Create and prepare recommendation reports to improve data protection standards for native, hybrid and cloud workloads.
- Assist customers with creating and enhancing disaster recovery strategies onsite and in AWS.
- Assist customers with migration to AWS, Azure, Microsoft 365 and Google Workspace.
Solution Engineer
Axcient
Denver, CO
10.2017 - 08.2019
- Presented technical demonstration to new and existing customers.
- Assisted onboarding of new and existing customers.
- Created and presented cross product training.
- Worked cross functionally to resolve customer technical issues.
- Installed and configured server hardware and software for all Axcient products in customer environments such as VMware, Microsoft servers and workstations, and Microsoft 365 and Google Workspace.
- Assisted customers with networking onsite and cloud disaster recovery sites.
Systems Engineer
Medco Data, LLC
Fort Lauderdale, FL
01.2015 - 11.2017
- Managed all vendor relationships and contract negotiations for existing and new client base.
- VCIO for contracted organizations that subscribed to strategy and compliance offering.
- Followed HIPAA and PCI compliances.
- Design, implement, sell and support on premise hardware and SaaS software offerings such as Microsoft 365 and Google Workspace.
- Managed internal software systems and process improvement scripting in MSP remote management platform.
- Develop, motivate and lead teams of cross-functional technical members.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
POS Engineer/Architect
Millers Ale House
Fort Lauderdale, FL
03.2013 - 12.2013
- Assisted 65 restaurant locations with technical issues.
- Escalation engineer for helpdesk technicians.
- Designed, staged and implemented VMware and networking hardware, POS workstations and POS software for new restaurant openings.
Education
Information Technology
South Central Career Center
West Plains, MOSkills
- Leadership and Team Management
- Cross-Functional Team Collaboration
- Vendor Management and Contract Negotiations
- Microsoft 365 and Google Workspace Migration and Management
- AWS and Azure Consulting, Deployment/Migrations, and Management
- VMware and Hyper-V Design, Implementation, and Management
- Networking (Onsite and Cloud)
- SaaS and On-Premise Software Systems Management
- Disaster Recovery Planning, Implementation, and Management
- Compliance Planning and Management(HIPAA, PCI, NIST)
- Technical Solution Demonstrations
- Project Design, Management, and Implementation
- Helpdesk and Escalation Support
- Public Speaking Abilities
- Change Management Process
- Agile Work Processes
- Organization and Time Management
Certification
- AWS Certified Cloud Practitioner
- Licensed Colorado Real Estate Broker - 2021
- Certified Jamf Associate, Jamf - 2022
- Certified Microsoft 365: Fundamentals, Microsoft - 2022
- Certified ITIL v4, - 2022
- Certified Google Cloud Certified - Professional Google Workspace Administrator, Google - 2023
- Certified Meraki Networking Associate (CMNA), Cisco - 2021
- Certified Cloud Practioner, AWS - 2020
Timeline
Engineering Manager
SHI
12.2021 - Current
Senior Systems Engineer
SHI
12.2021 - 12.2022
Systems Engineer
Business Network Consulting Systems
06.2021 - 12.2021
Solution Engineer
Druva
08.2019 - 06.2021
Solution Engineer
Axcient
10.2017 - 08.2019
Systems Engineer
Medco Data, LLC
01.2015 - 11.2017
POS Engineer/Architect
Millers Ale House
03.2013 - 12.2013
Information Technology
South Central Career Center
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