DAVE WILHELMI
Eau Claire,WI
Summary
To develop and advance a technology departments' relationships while following the culture and goals of the hiring group. To bring highly developed project development/management skills that will serve and uplift the production and satisfaction of already successfully established organization for their clientele and team members. To provide the sincerity and commitment to a growing organization that speaks to the heart of its purpose.
Overview
19
19
years of professional experience
Work History
Information Technology Operations Analyst
Smile Brands, Inc
Costa Mesa, California
12.2023 - Current
- Facilitated communication between departments to resolve operational issues promptly.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Managed relationships with external vendors providing essential services or supplies.
- Reviewed customer feedback surveys and identified opportunities for enhancing customer experience.
Project Coordinator
Smile Brands, Inc./Midwest Dental
Costa Mesa, California
12.2020 - 12.2023
- IT oversight of acquisition facilities, new office developments, relocations, and upgrades
- IT procurement for department and practices
- Executed data circuit and firewall enhancements across all practices.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Provided direction, guidance and support to team members throughout the duration of projects.
Senior Solutions Engineer
Midwest Dental
Mondovi, Wisconsin
02.2010 - 12.2020
- Conducted asset management and deployment of company cell phones, ensuring accountability and proper usage.
- Optimized processes for managing assets, contributing to enhanced operational performance.
- Telephony system enhancements/transitioning
- Managed project timelines and coordinated with vendors for seamless integration and budgetary awareness.
- Managed multiple concurrent projects in a fast-paced environment while meeting deadlines.
Help Desk Manager
Midwest Dental
Mondovi, Wisconsin
12.2012 - 05.2018
- Directed and guided team of 12 IT Support Technicians, ensuring effective practices and professional growth
- Facilitate communication between IT Department, Corporate Support Centers, and dental practices nationwide.
- Oversaw engagement of 3rd party contractors for local IT tech support away from IT Support Team location, involving invoice assessment and approvals.
- Collaborated with dental teams to understand technology needs and solutions.
- Conducted regular performance reviews to enhance team productivity and skills.
IT Support Technician
Midwest Dental
Mondovi, Wisconsin
02.2010 - 10.2012
- Frontline technical support (phone, remote, on-site)
- Managed ticketing system to prioritize and track support requests.
- Assisted in the implementation of new IT solutions across departments.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
Sole Proprietor/Owner
Wilhelmi Communications, LLC
Pigeon Falls, Wisconsin
04.2007 - 02.2010
- Residential and Small Business support and consultation for a full spectrum of technology needs
Education
B.A. - Communication Studies
Simpson College
Indianola, IA01.1998
Skills
- TEAM BUILDING
- LEADERSHIP
- APPROACHABLE
- PROCESS OPTIMIZATION
- RELATIONSHIP BUILDING
- HIGHLY ADAPTABLE
- COMMITMENT TO THE PROCESS
- BUSINESS INTELLIGENCE
Notable Recognition
2015, Midwest Dental Experience Award, Highest Award given exemplifying the company values of: Excellence - Integrity - Accountability - Perseverance - Joy
Timeline
Information Technology Operations Analyst
Smile Brands, Inc
12.2023 - Current
Project Coordinator
Smile Brands, Inc./Midwest Dental
12.2020 - 12.2023
Help Desk Manager
Midwest Dental
12.2012 - 05.2018
Senior Solutions Engineer
Midwest Dental
02.2010 - 12.2020
IT Support Technician
Midwest Dental
02.2010 - 10.2012
Sole Proprietor/Owner
Wilhelmi Communications, LLC
04.2007 - 02.2010
B.A. - Communication Studies
Simpson College