Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dave Williams

Miami Gardens,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

IT Support

Self-Study
01.2023 - Current
  • Adept understanding of IT Support concepts and strategies
  • Skillful at PC assembly and troubleshooting
  • Familiarity with different ticketing systems
  • Extensive hands-on experience with active directory and virtualization
  • Proven ability to apply acquired knowledge effectively in real-world scenarios

Remote Customer Support

Conduent
01.2024 - 08.2024
  • Provide exceptional customer support via phone, email, and chat, achieving a high customer satisfaction rate
  • Resolved complex customer inquiries and issue efficiently, ensuring prompt and effective solutions
  • Utilized strong communication skills to handle a high-volume support request while maintaining a positive customer experience
  • Maintained detailed logs of customer interactions
  • Identified and escalated critical issues to the appropriate departments, contributing to improved service quality

Warehouse Picker

Floor and Decor
06.2023 - 01.2024
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

Truck Driver

CFI
10.2022 - 06.2023
  • Adaptability in dealing with changing weather, road, and traffic conditions
  • Problem-solving skills when dealing with vehicle breaks downs or navigational issues
  • Maintained proper documentation of detailed logs for hours worked and customer paperwork
  • Following safety regulations, protocols and vehicle pre trip checks while operating a semi truck

Amnesty Tech

Amazon
07.2019 - 08.2022
  • Troubleshooting robotics and performing repairs for operational efficiency
  • Multitasking using floor monitoring applications for tickets dealing with user and equipment issues
  • Using critical thinking and problem solving skills to better optimize workload
  • Supervised and trained new techs on following operational procedures

Customer Service

Walmart
06.2017 - 06.2019
  • A close attention to detail when researching anything that will make customer experience better
  • Great customer service when dealing with complaints or issues arising from customers
  • Organizing 40 hours of training and implementing different ways to improve unload times for trucks

Education

Certification -

Comptia A
07.2026

Certificate -

Google IT Support | Coursera
03.2023

High School Diploma -

Miami Carol City Senior High
06.2016

Skills

  • Problem solving
  • Customer Education
  • Customer Service
  • Multitasking and Organization
  • Team Leadership
  • Quality Assurance
  • Attention to detail
  • Organized
  • Multitasking

Timeline

Remote Customer Support

Conduent
01.2024 - 08.2024

Warehouse Picker

Floor and Decor
06.2023 - 01.2024

IT Support

Self-Study
01.2023 - Current

Truck Driver

CFI
10.2022 - 06.2023

Amnesty Tech

Amazon
07.2019 - 08.2022

Customer Service

Walmart
06.2017 - 06.2019

Certification -

Comptia A

Certificate -

Google IT Support | Coursera

High School Diploma -

Miami Carol City Senior High

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Dave Williams