Daveda Roper
Clarksville,TN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Part-time Supervisor
United Parcel Service, UPS
Nashville, TN
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Admin Clerk
United Parcel Service, UPS
Nashville, TN
06.2016 - 05.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Advocate
Cigna-HealthSpring
Nashville, TN
05.2015 - 07.2015
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Maintained patient records and updated electronic health systems to safeguard data.
- Advocated for patient rights and access to support resources in healthcare settings.
Technical Support Representative
Convergys
Phoenix, AZ
06.2014 - 11.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.1996
Skills
- Delegation Skills
- Active Listening
- Project Management
- Emotional Intelligence
- Leadership Abilities
- Organizational Skills
- Conflict Resolution
- Critical Thinking
- Effective Communication
Certification
- Certified trainer, United Parcel Service - 8/2022. I'm certified to train people on powered industrial trucks
Timeline
Part-time Supervisor
United Parcel Service, UPS
05.2022 - Current
Admin Clerk
United Parcel Service, UPS
06.2016 - 05.2022
Patient Advocate
Cigna-HealthSpring
05.2015 - 07.2015
Technical Support Representative
Convergys
06.2014 - 11.2014
High School Diploma -
South Mountain High School