Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugene Lockhart

Sharon Hill,PA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Part-time Supervisor

UPS
10.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Package Handler

UPS
06.2018 - 10.2021
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Customer Service Representative

Family Dollar
10.2015 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Master of Arts - Communication Studies

Delaware County Community College
Media, PA
06.2020

Skills

  • Business Development
  • Strategic Planning
  • Staff Management
  • Schedule Development
  • Process Improvement
  • Policy Enforcement
  • Goal-Oriented
  • Problem Solving
  • Customer Service
  • Delegation Skills

Timeline

Part-time Supervisor

UPS
10.2021 - Current

Package Handler

UPS
06.2018 - 10.2021

Customer Service Representative

Family Dollar
10.2015 - 06.2018

Master of Arts - Communication Studies

Delaware County Community College
Eugene Lockhart