Summary
Overview
Work History
Education
Skills
Timeline
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Davehoun Mike

Dothan,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

ResultsCx
Dothan, AL
09.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Checkers Rally's
Dothan, AL
11.2015 - 07.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Dothan High School
Dothan, AL
05-2013

Associate of Arts - Business Administration

Troy University
Dothan, AL

Skills

  • Report Generation
  • Account updating
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Call Management
  • Customer Service
  • Prioritization
  • Call center procedures
  • Technical Support
  • Critical Thinking

Timeline

Customer Service Representative

ResultsCx
09.2023 - Current

Assistant Manager

Checkers Rally's
11.2015 - 07.2023

High School Diploma -

Dothan High School

Associate of Arts - Business Administration

Troy University
Davehoun Mike