DAVEL GRULLON
Hialeah,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Greenlight Expert
Uber Technology
11.2023 - 10.2024
- Experienced and results-driven sales professional
- Proven track record in delivering exceptional customer service
- Skilled in regulatory compliance, complex issue resolution, and operational optimization
- Strong leadership and mentorship abilities
- Excellent communication skills and collaborative team player
- Commitment to continuous learning and improvement
- Achieved outstanding results in exceeding performance metrics and KPIs.
Greenlight Expert
Uber Technology
04.2021 - 11.2023
- Foster meaningful connections with current and prospective Uber customers, drivers, and delivery personnel
- Employ insightful questioning techniques to identify customer needs, reservations, and objectives, and provide tailored solutions to help them achieve their goals
- Ignite enthusiasm among new earners, ensuring a seamless onboarding experience and comprehensive understanding of the app's functionality
- Revitalize engagement with drivers who have been inactive for extended periods, ensuring their expectations are met and exceeded.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Tesla Advisor
Tesla Motors
06.2019 - 08.2020
- Delivered exceptional customer service using a consultative sales approach, effectively engaging customers and providing comprehensive information on the advantages of electric cars and solar products
- Orchestrated end-to-end customer engagement, ensuring a seamless experience from order placement to delivery.
- Worked well in a team setting, providing support and guidance.
Customer Experience Specialist
Tesla Motors
10.2017 - 06.2019
- Assisted the Tesla team in driving sales by expertly managing walk-in store guests, addressing inquiries, and educating qualified buyers on the unparalleled electric drive experience.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Verizon Wireless
01.2017 - 07.2017
- Provided prompt and efficient assistance to customers, adeptly identifying their needs and promoting tablets, new lines, jetpacks, upgrades, and ancillary services
- Offered comprehensive support in bill payments, device troubleshooting, and data transfers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High school or equivalent -
06.2013
Skills
- Proficient in Negotiation Strategies
- Expertise in Account Development
- In-depth Product Awareness
- Exceptional Clientele Management
- Strategic Sales Tactics
- Consistent Goal Realization
- Advanced Microsoft Office Proficiency
Social Perceptiveness
Friendly, Positive Attitude
Multitasking
Calm Under Pressure
Troubleshooting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- SQL, Uber Technology's - March 2024 To September 2024.
Timeline
Senior Greenlight Expert - Uber Technology
11.2023 - 10.2024
Greenlight Expert - Uber Technology
04.2021 - 11.2023
Tesla Advisor - Tesla Motors
06.2019 - 08.2020
Customer Experience Specialist - Tesla Motors
10.2017 - 06.2019
Sales Associate - Verizon Wireless
01.2017 - 07.2017
West Park High School - High school or equivalent,
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