Micro Soft Suite
Davenna Price
Bowie,MD
Summary
Driven administrative secretary, successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Language
Work History
Administrative Secretary
PGCPS
Bladensburg, MD
08.2015 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Evaluating situations (e.g. Involving other staff, students, parents, the public, police, probation department, etc.) for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintaining a variety of records and/or files, including student records (student schedules, budget entries, purchase orders, rosters, student cum files, emergency records, daily attendance, completed reports, etc.) for the purpose of providing documentation for audit purposes and meeting state, federal and administrative requirements.
- Performing enrollment activities (e.g. Interpreting transcripts, updating automated student information system, etc.) for the purpose of ensuring compliance with financial, legal, state or federal requirements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Training Manager
DOWNTOWN LOCKER ROOM/DTLR
Hanover, MD
12.2003 - 08.2015
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Actively redefines effective methods to educate employees and to help facilitate enhanced performance and retention methods
- Trained new hires to perform cross-training exercises with experienced workers.
- Consistently reviews program information to ensure quality assurance and program integrity
- Provides all functions as a training manager while functioning concurrently as a General Store Manager.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
General Studies, Psychology
GERMANNA COMMUNITY COLLEGE
General Studies
Virginia Commonwealth University
Richmond, VASkills
Compliance MaintenanceMicrosoft Office SuiteTyping Speed/60
Spreadsheet development
Scheduling and calendar management
Office administration
Customer and client relations
Records management
Employee timesheet processing
Training solutions development
Staff development plans
Leadership training
Organization and Time Management
Administrative support
Software
Timeline
Administrative Secretary
PGCPS
08.2015 - Current
Training Manager
DOWNTOWN LOCKER ROOM/DTLR
12.2003 - 08.2015
General Studies, Psychology
GERMANNA COMMUNITY COLLEGE
General Studies
Virginia Commonwealth University