Davey Castro
Manor,TX
Summary
Professional Summary: Over two years working for the City of Austin in the Parks and Recreation Department. Familiar with the City of Austin policies and procedures. Also have over 25 years of experience in customer service management, providing technical support in cable systems, satellite and cable system installation, and proud member of the United States Army.
Overview
24
24
years of professional experience
Work History
Park Grounds Assistant
City Of Austin
Austin, Texas
11.2019 - Current
- Cleared public and private areas of debris before and after events.
- Operate hand tools.
- Maintained routine landscaping schedules to boost lawn health.
- Pick up litter and service restrooms.
- Operate Power Tools.
- Assist Public with questions/concerns.
- Assists with graffiti removal.
Primary Delivery Inspector, Customer Service Technician
Crestview R V, Time Warner Cable
Buda , Texas
02.2016 - 10.2019
- Perform incoming inspections for new and used R V’s
- Repair any damage to trailers and document repairs
- Perform staging of new and used R V’s
- Track all parts and materials used in repairing, replacing or servicing all work I perform
- Keep management informed of the progress of each R V
- Maintain a clean and safe work environment according to OSHA
- Maintain trailers with LP gas and electricity
- And any other task as assigned
- Cable Service
Cable Service Technician
Time Warner Cable
06.2008 - 02.2016
- Installed cable TV, digital phone and Internet services for customers, calming customers to a manageable state in order to understand and fix their problems
- Provided technical guidance and education to the client concerning all aspects of their systems
- Mounted coaxial cable, handled aerial and burial cable, pulled fiber optics and terminated patch panels
- P:rovided high-level trouble shooting and diagnostics for multiple applications, including digital converters, HD and DVR equipment, high speed and wireless modems, multi-media terminal adapters and telephone lines
- Provided proper technical support in the shortest amount of time to minimize the duration and impact service outage associated with the problem.
Technical Satellite Operator
U S Army
Fort Campbell , Kentucky
04.1986 - 04.1996
- Supervised, managed and trained a team of six (6) delegated soldiers, evaluated performances and mediated conflicts
- Trained team to properly install, maintain and test voice data and video communications systems, system control center, high-frequency communication systems, systems control center high-frequency communications, single-channel satellite equipment, field generator power supplies, node center switches, extension node switches, multi flexing equipment, net radio interface equipment, communication security devices and remote transmission radios.
- Provided repair calibrations and preventative maintenance and trouble shooting of complex circuity through digital multi-meters, computer terminals with diagnostic read outs, board-levelLLEDs and configuration switches utilizing knowledge of VHF, UHF, 800 MHZ and RF
- Test and addressed malfunctions and errors; disassembled component and repaired, author reports and maintenance records
- Maintained detail records on product failure testings, understood and applied quality improvements.
Education
Criminal Justice
Sul Ross University
Alpine, TXSkills
- Basic computer competency - Microsoft Word and Excel
- Experience in operating Grounds Equipment, such as backpack blowers, power washers, chainsaws,, and hedgers
- Experience in providing janitorial services to the public
- Ability to lead a team in a major project
- Ability to assemble and dismantle stages and seating arrangements
- Operate a vehicle
Languages
Spanish
Native or Bilingual
Timeline
Park Grounds Assistant
City Of Austin
11.2019 - Current
Primary Delivery Inspector, Customer Service Technician
Crestview R V, Time Warner Cable
02.2016 - 10.2019
Cable Service Technician
Time Warner Cable
06.2008 - 02.2016
Technical Satellite Operator
U S Army
04.1986 - 04.1996
Criminal Justice
Sul Ross University
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