Davey Hayes
South Charleston,WV
Summary
- Effective Student committed to learning, developing skills in Cyber Security and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
T-Mobile
07.2021 - Current
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales monthly goals consistently at 125% or higher
- Accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Associate
Batteries Plus Bulbs
03.2021 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
Teacher
Kiddie Kollege
09.2019 - 04.2021
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
Cadre
Mountaineer Challenge Academy
08.2020 - 03.2021
- Improved cadet discipline through strict enforcement of military standards and consistent reinforcement of core values.
- Developed leadership skills in cadets by assigning team responsibilities and providing constructive feedback on performance.
- Evaluated cadet progress regularly using standardized tests, individual assessments, and performance reviews to determine areas for improvement.
- Maintained accurate records of cadet attendance, test scores, disciplinary actions, and overall progress throughout the course duration.
Night Time Supervisor
UPS
05.2020 - 08.2020
- Enhanced team productivity by implementing efficient workflow processes for night shift operations.
- Maintained a safe and secure work environment by enforcing company policies and procedures during the night shift.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Collaborated with other supervisors to improve overall warehouse operations and performance.
Sales Representative
Sprint
08.2018 - 05.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate of Science - Cyber Security
University of Charleston
Charleston, WV12.2024
High School Diploma -
Mountaineer ChalleNGe Academy
Kingwood, WV12.2016
Skills
- Good with problem-solving
- Good with communication
- Can multitask
- Very organized
- Attention to detail
- Good with time management
- Teaching
- Mentoring
- Microsoft Office
- Microsoft Word
- Conflict Management
- Writing Skills
- Management (2 years)
- Supervising Experience
- Sales (4 years)
- Customer service (4 years)
- Tutoring
- Leadership
- Conflict management
- Supervising experience
- Network Troubleshooting
- Hardware Installation
- Technical Support
- System Maintenance
- LAN/WAN
Timeline
Retail Store Manager
T-Mobile
07.2021 - Current
Sales Associate
Batteries Plus Bulbs
03.2021 - 07.2021
Cadre
Mountaineer Challenge Academy
08.2020 - 03.2021
Night Time Supervisor
UPS
05.2020 - 08.2020
Teacher
Kiddie Kollege
09.2019 - 04.2021
Sales Representative
Sprint
08.2018 - 05.2019
Associate of Science - Cyber Security
University of Charleston
High School Diploma -
Mountaineer ChalleNGe Academy