DAVIA SERRANO

• Employment Type: Per diem
• Supervisor Name: Dawn Green
• Contact: Dawn Green
• Contact Number: (949) 697-4767
• Duties involved are food delivery, beverage service, and assist event coordinator with various needs to facilitate improved customer service experience at weddings and other events

• Employment Type: Monday Evenings/Bi-monthly
• Supervisor Name: Edward Horton
• Contact: Edward Horton
• Contact Number: (949) 322-5808
• Working under the direction of church members, provide a safe learning and entertainment environment to individuals with special needs at various locations

Employer- Tami Daghighian

(949)-516-3322

tami.daghighian@waldorfastoria.com

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Streamlined the seating process for increased efficiency and reduced wait times for guests.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
• Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered phone calls to take orders, give information and document reservations.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.