Davian McLeod
McDonough,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Member Assist
Sam's Club
08.2023 - Current
- Assisted in organizing and coordinating member events, including registrations, ticket sales, and on-site support.
- Collaborated with other team members to improve member engagement and retention through targeted communication strategies.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Response Associate
Agero
05.2020 - 11.2020
- Answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.
- Provide excellent customer service and computer skills will be sharpened as you explain benefits, services and claims procedures to drivers in need and coordinate services across our vast network of service providers.
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Analyzed service data to identify trends and improve response strategies.
Hiring Our Heroes Volunteer
Fort Campbell Corporate Fellowship
04.2018 - 08.2018
- Provided administrative support to the Program Manager and well over 23 transitioning service members.
- Scheduled appointments and maintained files.
- Assisted in developing training materials for fellow volunteers
- Organized community outreach events to increase awareness of veteran resources
Education
Bachelor of Science - Business Administration Coursework
Georgia State University
Atlanta, GASkills
- Exceptional Customer Service
- Typing 50 WPM
- Microsoft Office
- Administrative Operations
- Marketing
- Telecommunication Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Strong Communicator
- Adaptive Team Player
- Energetic Work Attitude
Timeline
Member Assist
Sam's Club
08.2023 - Current
Response Associate
Agero
05.2020 - 11.2020
Hiring Our Heroes Volunteer
Fort Campbell Corporate Fellowship
04.2018 - 08.2018
Bachelor of Science - Business Administration Coursework
Georgia State University
Section name
“Davian has a drive to complete tasks with quality and interest without being asked to do so. He cares about the overall mission while cheering on others to join the ride. This is a uniquely natural trait which he provides in all he does.” Christina Comer-Hiring Our Heroes Program Manager, CFP
COMMUNITY OUTREACH ACTIVITIES
Native Plant Botanical Gardens, A non-profit that provides a diverse selection of flora shared with visitors in order to share the native plants heritage, Logistics Volunteer, 2017, Botanical Garden guide for general visitors and students involved in class projects., Customer Service: Interacted well with visitors who requested information. Responded with professionalism and empathy while resolving any challenges along the way to prevent escalation and ensure visitor satisfaction., Communication: Clearly communicated with visitors in order to identify specific needs and provide possible solutions. Maintained excellent active listening skills which would lead to follow-on discussions., Teamwork: Strong team supporter. Motivated others with a positive attitude while reaching out to help others if needed. Worked overtime and on weekends to ensure adequate staffing was maintained if asked.
Section name
“Davian has a drive to complete tasks with quality and interest without being asked to do so. He cares about the overall mission while cheering on others to join the ride. This is a uniquely natural trait which he provides in all he does.” Christina Comer-Hiring Our Heroes Program Manager, CFP