Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davian McLeod

McDonough, GA, 30253

Summary

Self-motivated and attentive customer service representative energized by the challenges and opportunities within fast-paced quality essential to an  educational environment.

Overview

7
7
years of professional experience

Work History

Member Assist

Sam's Club
08.2023 - Current
  • Provided exceptional customer service and support to members by answering inquiries, resolving issues, and assisting with account maintenance
  • Assisted in organizing and coordinating member events, including registrations, ticket sales, and on-site support
  • Collaborated with other team members to improve member engagement and retention through targeted communication strategies
  • Efficiently retrieved and organized shopping carts in a timely manner to ensure a clean and safe environment for customers
  • Provided exceptional customer service by assisting customers with loading and unloading items into their vehicles
  • Proactively alerted management of any potential safety hazards or maintenance issues with shopping carts
  • Collaborated with team members to ensure a seamless shopping experience for customers and uphold store standards

Response Associate

Agero
05.2020 - 11.2020
  • Handled incoming customer calls and inquiries, resolving customer issues in a timely fashion.  Responsible for providing customer service and technical support over the phone.  
  • Assisted customers in setting up and troubleshooting their accounts and services.  Answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and  securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.  
  • Provide excellent customer service and computer skills will be sharpened as you explain benefits, services and  claims procedures to drivers in need and coordinate services across our vast network of service providers.

Hiring Our Heroes Volunteer

Fort Campbell Corporate Fellowship
04.2018 - 08.2018
  • Provided administrative support to the Program Manager and well over 23 transitioning service members.  
  • Services included preparing packets for upcoming briefings, maintaining minutes while providing information  from current labor market research.  
  • Scheduled appointments and files.
  • Report to and work closely with Principal on all daily school operations
  • Collaborate with teachers to develop and maintain an engaging class curriculum

Education

Bachelor of Science - Business Administration Coursework

Georgia State University
Atlanta, Georgia
05-2022

High School Diploma -

Morrow High School
4930 Steele RD, Ellenwood, GA 30294
05-2020

Skills

  • Exceptional Customer Service
  • Typing 50 WPM
  • Microsoft Office
  • Administrative Operations
  • Marketing
  • Public Speaking
  • Telecommunication Skills
  • Strong Communicator
  • Adaptive Team Player
  • Energetic Work Attitude

Timeline

Member Assist

Sam's Club
08.2023 - Current

Response Associate

Agero
05.2020 - 11.2020

Hiring Our Heroes Volunteer

Fort Campbell Corporate Fellowship
04.2018 - 08.2018

Bachelor of Science - Business Administration Coursework

Georgia State University

High School Diploma -

Morrow High School

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