Kiera Walters
1000 Columns Dr Apt 923 McDonough,Georgia
Summary
Operations Manager and talented leader with 3+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Fedex Ground
Ellenwood, GA
10.2022 - Current
- Empower employees to take ownership of their responsibilities, leading to an increase in accountability and improved performance outcomes.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Package Handler
Fedex Ground
Ellenwood, GA
01.2023 - 10.2023
- Scanned packages and place the correct label to ensure they go to the correct load side.
- Maintaind a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, and using load nets when neccesary.
Sortation Associate
Amazon
East Point, Ga
08.2022 - 12.2022
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Maintained a safe work environment through proper handling of packages and equipment.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Package Handler
Fedex Ground
Pooler, GA
05.2021 - 07.2022
- Scanned packages and place the correct label to ensure they go to the correct load side.
- Maintaind a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, and using load nets when neccesary.
Receiving Associate
Georgia Southern University Bookstore
Statesboro, GA
08.2019 - 09.2021
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Elevated customer satisfaction levels through accurate tracking of backorders or special requests during the receiving process for expedited fulfillment when possible.
Education
Bachelor of Science - Fashion Merchandising and Apparel Design
Georgia Southern University
Statesboro, GA05.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Staff Management
- MS Office
Certification
• Heartsaver First Aid CPR
Timeline
Package Handler
Fedex Ground
01.2023 - 10.2023
Operations Manager
Fedex Ground
10.2022 - Current
Sortation Associate
Amazon
08.2022 - 12.2022
Package Handler
Fedex Ground
05.2021 - 07.2022
Receiving Associate
Georgia Southern University Bookstore
08.2019 - 09.2021
Bachelor of Science - Fashion Merchandising and Apparel Design
Georgia Southern University