Seanquita Weems
8201 Oakbrook Dr.,GA
Summary
Knowledgeable Service Advisor. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Caravan Facilities Management
Forsyth, GA
12.2017 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Receptionist Administrator
QW Quality Home Care LLC.
Grosse Pointe, MI
05.2013 - 07.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Team Leader
Stratosphere Quality
Madison Heights, MI
03.2012 - 06.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Receptionist Administrator
Diamond Star Medical Supply
Westland, MI
02.2011 - 07.2013
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
No Degree - Physical Therapy
Baker College
Allen Park, MIHigh School Diploma -
John J. Pershing High School
Detroit, MI06-2010
Skills
- Expense Reporting
- Billing and Invoicing
- Confidentiality
- File Management
- Calendar Management
- Proofreading
- Organization
- Scheduling appointments
- Project Planning
- Electronic Records Management
- Data Entry
- Document retrieval
- Customer Service
- Bookkeeping
- Recordkeeping
Certification
5 years of service with Caravan Facilities Management.
Timeline
Team Leader
Caravan Facilities Management
12.2017 - Current
Receptionist Administrator
QW Quality Home Care LLC.
05.2013 - 07.2020
Team Leader
Stratosphere Quality
03.2012 - 06.2015
Receptionist Administrator
Diamond Star Medical Supply
02.2011 - 07.2013
High School Diploma -
John J. Pershing High School
No Degree - Physical Therapy
Baker College