Tia Lennon
155 McDonough Dr,GA
Summary
Proficient in leading customer service teams while ensuring adherence to applicable laws and regulations. Acted as the primary contact for internal and external inquiries, fostering open communication among team members regarding best practices. Established positive relationships with customers through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Jamaal’s Trucking and logistics LLC
Tampa, Florida
09.2021 - 05.2025
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Acted as liaison between management, customers and other stakeholders when needed.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
Warehouse Assistant/Team Leader, Logistics
Tampa Warehouse and Transload
Tampa, Florida
05.2020 - 05.2025
- Verified stock inventory levels and maintained records of items shipped and received.
- Received and processed incoming orders, ensuring accuracy of information.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Inspected outgoing shipments to maintain quality assurance standards.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Jamaica11-2021
High School Diploma -
National Heart Vocational
Jamaica09-2014
Skills
- Regulatory compliance
- Customer service
- Communication skills
- Team leadership
- Quality assurance
- Microsoft office
References
References available upon request.
Timeline
Customer Service Representative Team Lead
Jamaal’s Trucking and logistics LLC
09.2021 - 05.2025
Warehouse Assistant/Team Leader, Logistics
Tampa Warehouse and Transload
05.2020 - 05.2025
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
High School Diploma -
National Heart Vocational