Capri Grant
Baton Rouge,LA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Nola Craves
08.2021 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Activity Coordinator
Summer Youth Employment Program
05.2023 - 09.2023
- Supported activity leaders and external providers to deliver structured activities
- Scheduled and coordinated events and activities
- Monitored progress of participants to track measurable data for plan of care goals
- Kept accurate and organized program and individual child records.
CUSTOMER SERVICE REPRESENTATIVE
Nola Logistics
02.2017 - 01.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Set up and activated customer accounts
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Upheld quality control policies and procedures to increase customer satisfaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Associate Of Business Administration -
Nunez Community College
Chalmette, LADiploma - COMMUNITY, Marketing Time Management
Delgado Community College
New Orleans, LASkills
- A smile and active listening
- Project Coordination
- Work Planning and Prioritization
- Scheduling and Calendar Management
- Professional Networking
- Verbal and Written Communication
- Correspondence and Reports
- Regulatory Compliance
- Customer Service
- Team Oversight
- Time Management
- Complex Problem Solving
- Coaching and Mentoring
- Team Leadership
- Team Building
- Motivational Leadership
- Schedule Coordination
- Appointment Scheduling
Timeline
Activity Coordinator
Summer Youth Employment Program
05.2023 - 09.2023
Customer Service Representative Team Lead
Nola Craves
08.2021 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Nola Logistics
02.2017 - 01.2019
Associate Of Business Administration -
Nunez Community College
Diploma - COMMUNITY, Marketing Time Management
Delgado Community College
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