Valerie Fields
Akron,OH
Summary
Passionate Customer Service Representative proven expertise in building strong relationships with a passion for helping others, combined with calm, level-headed approach to routine and complex matters. Dedicated to developing staff improvement while balancing current and future needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Team Lead
City of Columbus
02.2022 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
Flight Attendant
Breeze Airway
01.2019 - 08.2022
- Assure safety through the utilization of the FAA guidelines, policies, and procedures, handle complex customers with care, assist crew members with keeping the customers happy
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Assisted passengers in boarding and deplaning aircraft.
Juvenile Clerks Office- Supervisor
Franklin County Clerk of Courts
01.2019 - 01.2022
- Assist customers in person or by telephone to verify and notarize legal documents submitted by customers, determine authenticity of documentation
- Verify the contents of documents that are e-filed before approving, process credit card payments, accept and validate for payments, and balance cash drawer daily
- Supervise ten employees in the records department, assign daily task, set, and review schedules, interview new employees, trouble shoot and correct all mistakes on the daily docket
Development Assistant
Catholic Diocese of Columbus
04.2017 - 01.2020
- Company Overview: Columbus, OH
- Provide administrative support to the Development and Planning Office, manage pledges and payments, census data entry
- Conduct Parish capital campaigns as well as feasibility studies and interviews
- Plan and coordinate Bishops annual appeal fundraisers
- Accounts receivable- open mail daily, post funds to the correct accounts, verification of monies received prepare bank deposits
- Create and edit brochures, instruction books and other department literature
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances
- Columbus, OH
Behavior Specialist
Akron Public Schools
10.2003 - 04.2017
- Company Overview: Akron, Ohio
- Supervise students who have mild to severe behavior problems, monitor daily attendance, contact parents as needed, collect data for administrators to present to school board, teach conflict resolution, supervise peer mediation and mentoring program, supervise after school program
- Assign work and meet with parents
- Completed documentation for every incident and forwarded to correct personnel for review
- Conducted weekly groups to support teachers in developing positive behavioral tools and skills
- Partnered with administrative leadership to improve discipline practices based on data findings
- Akron, Ohio
Akron after School Coordinator
City of Akron Recreation
05.2003 - 04.2017
- Company Overview: Akron, OH
- Manage day-to-day operation of the program, facilitate regular communication, coach, and supervise staff, maintain staff and student schedule, complete weekly payroll and communicate with parents and Administrators as needed
- Supported managers operations, including training, compliance and with guidelines
- Modeled expected and appropriate leadership and maintain a positive interaction with the community and families
- Oversaw administrative functions such as schedule management and protocols for orientation, registration, and related activities
- Built productive relationships with parents of students facing difficult situations at school or at home
- Akron, OH
Education
Bachelor of Arts - Education
Central State University
05.2023
Associate of Arts - Early Childhood Special Education
Stark State College
Canton, Ohio05.2010
Skills
- Administrative support
- Educator
- Special events
- Feasibility studies
- Leadership
- Mediation
- Policies and Procedures
- Training
- Recruiting and Interviewing
- Project Management
- Courtroom Etiquette
- Cross-cultural communication
- Technology proficiency
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Effective Communication
- Creative and Critical Thinking
- Document filing
- Risk Assessment
- Time management abilities
- Mentoring and Coaching
- Problem-solving aptitude
- Trauma-informed care
- Safety Planning
- Human Trafficking Awareness
Timeline
Customer Service Representative Team Lead
City of Columbus
02.2022 - Current
Flight Attendant
Breeze Airway
01.2019 - 08.2022
Juvenile Clerks Office- Supervisor
Franklin County Clerk of Courts
01.2019 - 01.2022
Development Assistant
Catholic Diocese of Columbus
04.2017 - 01.2020
Behavior Specialist
Akron Public Schools
10.2003 - 04.2017
Akron after School Coordinator
City of Akron Recreation
05.2003 - 04.2017
Associate of Arts - Early Childhood Special Education
Stark State College
Bachelor of Arts - Education
Central State University
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