JENNETTE SUMMERALL
Columbus,OH
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Eager to contribute to a dynamic team and continue my professional growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Clerk
City of Columbus
06.2023 - 10.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.
Manufacturing Production Associate
Honda Of America, Mfg
05.2018 - 04.2023
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Monitored and adjusted machine settings for optimal production output.
- Observed production deadlines with timely delivery of production goals and objectives.
- Assembled products to meet production requirements and daily established quotas.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Collaborated with team members to meet production deadlines.
- Utilized hand tools and machinery to safely complete assembly processes.
- Documented production information via daily system logs and discussed issues with management.
Credit Card Customer Service Representative
Discover Card
06.2016 - 04.2018
- Processed recurring automated payments and credit card payments.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Assisted with reconciliations and customer communications.
Manufacturing Team Member
Lucent Technologies Inc
10.2005 - 09.2015
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Inspected finished products for quality and adherence to customer specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Operated various machines used in production processes.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Effective Communication Skills
- Critical Thinking
- Performance Goals
- Standards and Practices
- Production and Processing
- Operational Safety
- Environmental Safety
- Waste Reduction
- Workplace Safety
Certification
- HIPAA Compliance Certification– HIPAA Exams, Inc.
- Workplace Health and Safety Certificate – OSHA Training Institute Education Centers.
- Microsoft Office Specialist (MOS) - Microsoft.
- Clerical Skills Certification– NCSA (National Computer Science Academy).
- Excel Certification – Microsoft.
- OSHA Certified
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Deputy Clerk
City of Columbus
06.2023 - 10.2024
Manufacturing Production Associate
Honda Of America, Mfg
05.2018 - 04.2023
Credit Card Customer Service Representative
Discover Card
06.2016 - 04.2018
Manufacturing Team Member
Lucent Technologies Inc
10.2005 - 09.2015
Associate of Science - Criminal Justice
University of Phoenix
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