Kayla Johnson
GA
Summary
Highly performing and highly adaptable professional with 10 years of experience earning transferable skills related to the Department of Customer Service industry. Strong background of leveraging customer service, financial advising and problem solving in high-stakes professional settings. Currently completing independent study in call management systems, dataverse and Power BI to prepare a transition into the DCS industry. Confident in ability to rapidly adapt to new settings and learn new tools and technology.
Overview
9
9
years of professional experience
Work History
Senior Patient Care Coordinator
Piedmont HealthCare
01.2022 - Current
- Pre-register patient encounters by obtaining patient demographic and insurance information.
- Identify patient medical record using EPIC and identifying patient needs with organizational resources and utilizing information from various applications such as Salesforce and Calabrio.
- Analyze data collected during each call in order to identify trends in customer feedback.
- Build relationships and alliances with partner entities necessary to achieve department goals.
- Collaborate with and effectively communicate with a diverse array of stakeholders at different levels of seniority, influence, and technical acumen.
- Manage a high-performing team by leading, coaching, and mentoring others to ensure high-quality deliverables and customer satisfaction.
Financial Counselor
Emory University Hospital
03.2020 - 01.2022
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Project Management Intern
Eagles Landing Family Practice
06.2016 - 12.2016
- Oversaw audits on patient's medical charts to ensure data accuracy and compliance with charting procedures.
- Administered patient service survey's to measure patient compliance.
- Provided project management for the cadence of meetings with a diverse set of program stakeholders, and maintain schedules, agendas, minutes, and action items.
- Tracked KPI's to analyze successful completion of short- and long-term goals.
- Performed general medical office duties such as prepared medical records to fulfill record requests, faxed important documents to Healthcare Providers regarding current and past patients and ordered medical supplies.
- Answered a multi-line telephone and ensured the delivery of messages to staff members.
Education
Master of Science - Business Administration
Walden University
Minneapolis, MN12-2025
Bachelor of Science - Health Care Management
Clayton State University
12-2017
Skills
- Problem-Solving
- Self-starter
- Data Reporting
- Customer Service
- Strategic Planning
- Problem Solving and Analytical Thinking
- Time Management and Multitasking
- Financial Advising
- Microsoft Office 365
- Leadership and Training
Timeline
Senior Patient Care Coordinator
Piedmont HealthCare
01.2022 - Current
Financial Counselor
Emory University Hospital
03.2020 - 01.2022
Project Management Intern
Eagles Landing Family Practice
06.2016 - 12.2016
Master of Science - Business Administration
Walden University
Bachelor of Science - Health Care Management
Clayton State University
Similar Profiles
Shaletta GillespieShaletta Gillespie
PCC Verification Associate at Piedmont HealthcarePCC Verification Associate at Piedmont Healthcare
Jacob DavisJacob Davis
EVS Housekeeping at Piedmont HealthcareEVS Housekeeping at Piedmont Healthcare
Briyanna CarrollBriyanna Carroll
Pre Service Indexer/Pt. Connections (REMOTE) at Piedmont HealthCarePre Service Indexer/Pt. Connections (REMOTE) at Piedmont HealthCare