Daviana Batista
Wesley Chapel,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Equipment service agent
Coca-Cola
03.2024 - Current
- Communicate with customers in a proactive and professional manner across multiple communication channels
- Respond to questions, provide information, and promote products while meeting or exceeding customer expectation
- De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Maintain required product knowledge to deliver best in class service
Care Center Specialist
Papa
05.2023 - 01.2024
- Answered incoming calls following company script
- Verified members' accounts based on insurance policy guidelines
- Updated consumer profiles with personal information and caregiver preferences
- Scheduled caregiver visits including home visits, transportation arrangements, and Virtual Visits
- Resolved concerns regarding caregivers or scheduling conflicts
- Documented account details after each callMaintained a professional demeanor and de-escalated situations when necessary
- Provided excellent customer service to Members and caregiversInvestigated tickets and addressed members' complaints
- Conducted thorough investigations to resolve members' issues and ensure satisfaction
- Communicated effectively with insurance companies to obtain necessary information
- Utilized communication, time management, and multitasking skills to effectively contribute to a dynamic.
Business Development Agent
Dealership Toolkit
04.2021 - 12.2022
- Responded to Internet leads and inquiries promptly and effectivelyIdentified customers' vehicle needs through strategic questioning techniques
- Participated in daily sales meetings to discuss lead status and strategies with sales managers
- Utilized strong communication skills to interact with customers, employees, and vendors
- Conducted follow-up calls to address missed appointments and store visits
- Verified customer information and scheduled appointments to address service needs
- Recorded all activities in the dealership's CRM system following established policies and procedures
- Notified relevant departments of scheduled appointments according to dealership processes
- Demonstrated dedication, attention to detail, and strong administrative skills in all tasks.
Front Desk Receptionist/Administrative Assistant
State Farm
02.2020 - 02.2021
- Answered telephones, provided information to callers, took messages, and transferred calls to appropriate individuals
- Managed cash accounts by collecting and depositing money, disbursing funds to pay bills or invoices, and ensuring account accuracy
- Organized and maintained paper and electronic filing systems, recorded information, updated paperwork, and managed documents such as payment records and claims
- Greeted visitors and handled inquiries, directing them to the appropriate persons as needed
- Mailed newsletters, promotional material, and other information
- Demonstrated strong communication skillsUtilized time management and multitasking abilitiesProvided excellent customer service
- Maintained confidentiality of sensitive information.
Education
Central High School
06.2015
Skills
- Customer service
- Time management
- Communication skills
- Bilingual
- Guest services
- Microsoft excel
- Microsoft word
- Documentation review
- Customer service abilities
- Goal-oriented mindset
- Organizational Skills
- Service support
- Critical Thinking
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Equipment service agent
Coca-Cola
03.2024 - Current
Care Center Specialist
Papa
05.2023 - 01.2024
Business Development Agent
Dealership Toolkit
04.2021 - 12.2022
Front Desk Receptionist/Administrative Assistant
State Farm
02.2020 - 02.2021
Central High School