Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daviauna Smith

Sun City Center,Florida

Summary

With experience in both the beauty and retail industries, I've developed a genuine passion for helping people feel cared for and supported. From providing attentive, hands-on service in the salon to delivering excellent customer care at Publix, I bring professionalism, empathy, and strong communication skills that align perfectly with a patient- centered medical environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Publix Super Markets Inc
07.2023 - 09.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed transactions, ensuring financial accuracy and adherence to company policies.
  • Collaborated with team members to maintain a positive customer experience in high-traffic environments.
  • Learned and utilized customer service software to track interactions and improve service delivery.
  • Provided attentive people-focused service while assisting a wide range of customers
  • Strengthened communication, empathy, and conflict-resolution skills through daily client interactions.

Child Care Helper

Donna Sampath
03.2024 - 05.2024
  • Assisted in daily activities, fostering a safe and engaging environment for children.
  • Communicated effectively with parents regarding children's progress and daily experiences.
  • Provided morning & after -school transportation for a minor

Licensed Nail Technician

Mirage Nail & Spa
01.2023 - 10.2023
  • Provided exceptional nail care services, ensuring client satisfaction through attention to detail.
  • Executed various nail techniques, including manicures and pedicures, while maintaining hygiene standards.
  • Assisted in inventory management, restocking supplies to ensure availability of products for client services.
  • Collaborated with team members to create a welcoming environment, enhancing overall client experience.
  • Built strong client relationships through active listening, empathy, and consistent quality service.

Education

Diploma - Medical Assisting

Herzing University
Dearborn, MI
12-2025

High School Diploma -

Hillsborough Virtual School
Tampa, FL
08-2019

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Relationship building
  • Calm under pressure
  • Computer skills
  • Teamwork and collaboration
  • Hospitality and accommodation
  • Safety regulations
  • Customer complaint resolution
  • Complex Problem-solving

Certification

BLS & CPR Certification

Timeline

Child Care Helper

Donna Sampath
03.2024 - 05.2024

Customer Service Associate

Publix Super Markets Inc
07.2023 - 09.2024

Licensed Nail Technician

Mirage Nail & Spa
01.2023 - 10.2023

Diploma - Medical Assisting

Herzing University

High School Diploma -

Hillsborough Virtual School

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