Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Program Leader
Think Together, Inc
10.2024 - 05.2025
Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
Implemented well-received activities and events.
.Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
Improved program efficiency by streamlining processes and implementing best practices.
Student Assistant
ITS Training Services
08.2021 - 07.2023
Developed and maintained comprehensive department reporting to track production performance and identify areas for improvement
Proactively analyzed data to identify trends, opportunities, and potential solutions for process gaps
Circulated timely reports to ensure visibility and transparency within the department
Proficient in Microsoft Excel and other computer applications for data analysis and reporting
Monitored key performance indicators on a daily, weekly, monthly, and annual basis to assess performance
Collaborated with leadership to address process gaps, celebrate successes, and implement improvements
Successfully executed additional responsibilities as assigned to contribute to the team's overall goals
Teacher
Ministerios Rey de Gloria
07.2018 - 04.2023
Implemented a progressive curriculum focused on character development and faith-based learning for a weekly attendance of 50+ teenagers
Contributed effective communication channels with parents and teachers, strengthening community relations and enhancing the children's educational experience
Managed educational events and activities, raising $4K+ in fundraisers