DAVID ADDISON
Melbourne,FL
Summary
Service Advisor with extensive experience of 30 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self-motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between parties of professionals, so the flow of information and project stages occurs in a timely and accurate manner on behalf of the customer.
Overview
33
33
years of professional experience
Work History
Claims Adjuster
Assurant Inc
Miami, FL
10.2023 - Current
- Analyzed complex claims to ensure compliance with policies and regulations.
- Evaluated evidence and documentation to determine claim validity and settlement amounts.
- Collaborated with legal teams to resolve disputes and negotiate settlements efficiently.
Service Advisor
Greenway KIA West
Orlando, FL
10.2021 - Current
- Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
- Verified the warranty and service contract coverage by examining records and papers and explained provisions.
- Prepared Repair Orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
- Maintained customer rapport by explaining estimates & expected return of the vehicle.
- Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
Service Advisor / Service Manager
Greenway Ford
Orlando, FL
06.2015 - 02.2021
- Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
- Verified the warranty and service contract coverage by examining records and papers and explained provisions.
- Prepared Repair Orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
- Maintained customer rapport by explaining estimates & expected return of the vehicle.
- Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
Service Advisor
Orlando Harley Davidson
Orlando, FL
02.2010 - 06.2015
- Identified problems and services by listening to customer description of symptoms and clarifying the description of problems.
- Verified the warranty and service contract coverage by examining records and papers and explained provisions.
- Prepared Repair Orders (RO’s) by describing symptoms, problems and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
- Maintained customer rapport by explaining estimates & expected return of the vehicle.
- Obtained customers approval of estimates, obtained, and provided contact telephone numbers, answered questions and concerns, arranged towing if/when needed.
Lane Buick GMC
Melbourne, FL
05.1993 - 02.2010
- Identified problems and services by listening to customer description of symptoms, clarifying the description of problems.
- Verified the warranty and service contract coverage by examining records and papers and explained provisions.
- Prepared Repair Orders (RO’s) by describing symptoms, problems and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
- Maintained customer rapport by explaining estimates & expected return of the vehicle.
- Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL06.1987
Skills
- Quality focused Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable and Dependable Strong Technical Acumen
Timeline
Claims Adjuster
Assurant Inc
10.2023 - Current
Service Advisor
Greenway KIA West
10.2021 - Current
Service Advisor / Service Manager
Greenway Ford
06.2015 - 02.2021
Service Advisor
Orlando Harley Davidson
02.2010 - 06.2015
Lane Buick GMC
05.1993 - 02.2010
High School Diploma -
Eau Gallie High School