David A. Hopper
Gainesville,GA
Summary
Operations manager with extensive experience at DISH, specializing in logistics management and team leadership. Achieved a 99% pass rate on annual audits through expertise in inventory control and safety compliance. Focused on improving customer satisfaction via strategic planning and effective communication.
Overview
19
19
years of professional experience
Work History
Shipping, Receiving & Inventory Specialist
Copley Visual Printing
Smyrna, GA
03.2024 - Current
- Receive all trucks verify material with written purchase work order.
- Pack all outgoing freight and FEDX shipments.
- Pull all Material for daily production and deliver to appropriate area.
Shipping, Receiving & Inventory Specialist
PDI
Alpharetta, GA
03.2021 - 01.2024
- Utilize tools such as Solar Eclipse software with scanner equipment to maximize production.
- Work counter sales with customers for immediate needs.
- Knowledge skill, ability, and certification to safely operate a forklift and manage loads of heavy equipment.
- Managed inventory cycle counts and disputes for all offices by keeping accurate records.
- Managed all activity related to warehouse shipping and receiving, such as inbound and outbound shipments, intercompany shipments, and freight shipments.
- Determined best shipment methods and carriers utilizing knowledge of shipping procedures.
Superintendent
Rose Paving
Peachtree, GA
01.2020 - 03.2021
- Responsible for ordering materials, trucking, and scheduling.
- Work with estimators to help generate work.
- Track all job costs and monthly forecasts in an accurate and timely manner.
- Coordinate and supervise asphalt crews.
- Responsible for ensuring and validating production within budget and staying on time and accident free.
- Responsible that jobs and crews stay in compliance with OSHA and DOT standards.
- Maintained all service equipment.
Operations Manager
Closets By Design
Peachtree, GA
01.2017 - 01.2020
- Managed day-to-day operations, supervising 30+ direct and indirect reports in areas including installation team, production, sales associates to ensure 100% customer satisfaction.
- Direct daily production meetings, holding all team members accountable for up to 5 weeks of production.
- Resolve escalated customer issue with office manager, department heads and engineers on design issues.
- Manage fleet-related processes, including vehicle maintenance and upkeep.
- Oversee and maintain inventory products to ensure complete production and installations.
- Coordinate training, installations, repairs, preventive maintenance, and special projects; Investigate and resolve any issues resulting from substandard performance.
- Continuously working with owner to grow business and increase sales.
Field Service Manager
DISH
Cleveland/Suwanee, GA
01.2010 - 01.2017
- Provide dynamic leadership, manage overall direction for diverse team of 13 direct-report/40+ indirect-report field service technicians, and ensure 100% customer satisfaction.
- Direct, coach and develop technicians to cultivate a high performing team that delivers optimal work and customer support.
- Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards.
- Manage fleet-related processes, including vehicle maintenance and upkeep.
- Address escalated customer and/or employee issues.
- Coordinate training, installations, repairs, preventive maintenance, and special projects; Investigate and resolve any issues resulting from substandard performance.
- Key role in moving struggling office from 156/156 up to 60/156 within six months.
Warehouse Manager
DISH
Suwanee/Cleveland/Bogart, GA
01.2007 - 01.2010
- Lead and orchestrate daily warehouse activities.
- Implement productivity, quality and customer standards to achieve desired levels of performance metrics within given constraints.
- Driving excellence and accuracy in receiving, identifying, dispatching and assuring quality of goods.
- Measure and report the effectiveness of warehousing activities and personnel performance.
- Ensure correct and concise shipments and inventory transactions.
- Communicate job expectations and coach employees.
- Determine staffing levels and assign workload.
- Utilize tools such as Oracle software to project warehouse status.
- Identify areas of improvement, and confer and coordinate activities with other departments and locations across the enterprise.
- Valued Subject Matter - routinely dispatched to struggling warehouses within the Southeast territory to assist in root cause analysis, correction of problems, process improvement, and warehouse staff training and development initiatives.
- Never failed any audits - in fact, responsible for achieving above a 99% pass rate on the Annual Inventory Audit in 2015.
Education
Dale Carnegie Course - Human Relations
Dale Carnegie Course
Building Trades -
Lanier Technical College
Technical School - Inventory Management Control
US Air Force - Lowry Air Force Base
High School Diploma -
Madison Central High School
Skills
- Training and development
- Customer care and support
- Quality assurance
- Safety compliance
- Inventory management and control
- Conflict resolution
- Effective communication skills
- Microsoft Word and Excel proficiency
- Organizational skills
- Strategic planning
- Logistics management
- Leadership and team building
- Troubleshooting and problem solving
- Records and data management
- Project management expertise
- Procurement processes
- Shipping and receiving operations
- Forklift operation certification
- Cycle counting techniques
- Materials scheduling strategies
- Customer relationship management (CRM)
- Performance evaluation methods
- Time management strategies
Military Service
US AIR FORCE, Lowry Air Force Base, CO, 01/01/76, 12/31/82, Receive and transact call-in orders via telephone and radio for aircraft parts; Verify priorities; Handle shipping and receiving tasks; Work general warehousing duties; Prep for quarterly and annual audits.
Timeline
Shipping, Receiving & Inventory Specialist
Copley Visual Printing
03.2024 - Current
Shipping, Receiving & Inventory Specialist
PDI
03.2021 - 01.2024
Superintendent
Rose Paving
01.2020 - 03.2021
Operations Manager
Closets By Design
01.2017 - 01.2020
Field Service Manager
DISH
01.2010 - 01.2017
Warehouse Manager
DISH
01.2007 - 01.2010
Dale Carnegie Course - Human Relations
Dale Carnegie Course
Building Trades -
Lanier Technical College
Technical School - Inventory Management Control
US Air Force - Lowry Air Force Base
High School Diploma -
Madison Central High School