David Alawoe
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Remote Customer Support Specialist
Robert Appiah
Houston, TX
05.2022 - 06.2024
- Prepared daily activity reports summarizing activities related to customer support requests.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Consulted with customers regarding needs and addressed concerns.
- Responded quickly to customer inquiries, needs and problems.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Computer Analyst
Robert Appiah
Houston, TX
01.2024 - 05.2024
- Performed data analysis to identify trends in system performance.
- Installed, configured, tested, maintained, monitored and troubleshot operating systems.
- Deployed patches, updates to ensure optimal performance of computer systems, applications, networks.
- Collaborated with IT team members on various projects related to the maintenance or upgrade of computer systems.
- Provided technical support and troubleshooting for hardware, software, and network issues.
Education
Microsoft Power Bi Certification - Computer Analyst
Udemy
Houston, TX06-2022
Skills
- Complaint resolution
- Report Generation
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Data Collection
- Account updating
- Client Relations
- Product Promotion
- Typing proficiency
- Order Processing
- Customer consulting
- Order Fulfillment
- Product Sales
- De-Escalation Techniques
- Computer Proficiency
- Follow-up skills
- Adaptive team player
- Payment Processing
Interest
Technology and Gadgets
- Enthusiastic about the latest tech trends and gadgets, staying up-to-date with new developments in the industry.
Online Learning and Skill Development
- Regularly participate in online courses and webinars to improve customer service skills and technical knowledge.
Problem Solving
- Enjoy puzzles and brain games that enhance problem-solving skills, applicable to resolving customer issues.
Social Media Engagement
- Active on social media platforms, engaging with customer service communities to share insights and learn best practices.
Traveling and Cultural Exploration
- Enjoy exploring new places and cultures, which helps in understanding diverse customer backgrounds and needs.
Library Assistance
- Assisted at a local library, helping patrons find resources and answering their questions, enhancing customer service and research abilities.
References
References available upon request.
Timeline
Computer Analyst
Robert Appiah
01.2024 - 05.2024
Remote Customer Support Specialist
Robert Appiah
05.2022 - 06.2024
Microsoft Power Bi Certification - Computer Analyst
Udemy