Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Closing Statement
Timeline
Generic
Theresa Gillespie
Open To Work

Theresa Gillespie

Glendale,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Remote Customer Support SpecialistPersonal AssistantPeer Support SpecialistCustomer Service RepresentativeInterior Design Intern

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Glendale, AZ
Open to relocation: No

Salary Range

17/hr - 1000/hr

Important To Me

Company CultureWork from home optionCareer advancement

Summary

Results-driven and Influential customer service and Sales professional/Peer Support Mentor Specialist, with experience delivering exceptional experiences and exceeding sales targets. Proven ability to handle high-volume inquiries, resolve complex issues, and build lasting client relationships. Skilled at identifying opportunities upselling and driving revenue growth and building rapport with clients with enthusiastic influence.

Overview

14
14
years of professional experience
12
12
Certification

Work History

Remote Customer Support Specialist

Swoon Foods
09.2024 - 12.2025
  • Proactively reached out to drivers to set clear orders
  • Address Ad-hoc dasher issues with empathy and urgency
  • Executed daily workflows that met exceptional SLA's
  • Use of collaboration tools zoom, email, meetings in a timely manner and communicated with managers and team on progress

Peer Support Specialist

Department of Corrections
Goodyear, AZ
03.2020 - 05.2024
  • Facilitated peer support sessions, enhancing clients' coping strategies and emotional resilience.
  • Developed individualized recovery plans, aligning resources with client goals and needs.
  • Coordinated community resource referrals, improving access to mental health services for participants.
  • Trained new staff on best practices in peer support, fostering a collaborative team environment.

Loan Officer/Sales Representative

Surefast Mortgage
01.2016 - 05.2020
  • Generated $500,000+ in home loan sales revenue in 2019 through outbound prospecting and customer relationship management
  • Achieved 30%+ customer retention by building strong relationships with returning clients
  • Collaborated with the marketing team to develop and execute lead generation campaigns, closing an average of six loans per month

Personal Assistant

Paul Miller Realtor
07.2011 - 12.2016
  • Managed executives' schedules, travel, and meetings, ensuring seamless operations for four major events monthly
  • Provided first-class service to homebuyers, representing the firm's mission and building strong partnerships with over 20 companies per month
  • Home staging with trending interior design to show new homes
  • Created lasting relationships with clients and stakeholders through professional, client-centric service

Education

Associate - business Fundamentals and Communication

Arizona State University (ASU)
Phoenix, AZ
06.2024

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Call center experience
  • Conflict resolution
  • Quality assurance
  • Active listening
  • Time management
  • Multitasking and organization
  • Customer service excellence
  • Empathy and patience
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Email communication

Websites

Certification

  • Business Quality Customer Service Certification
  • PACE Administration Certification
  • Google Coursera Project Management Certification
  • Salesforce Certification (Factor 8)
  • Zen Desk Customer Service Certification
  • Peer Support Specialist Certification

Closing Statement

Thank you for your time and consideration. I look forward to the opportunity to discuss how my skills and experience can contribute to your team's success.

Timeline

Remote Customer Support Specialist

Swoon Foods
09.2024 - 12.2025

Peer Support Specialist

Department of Corrections
03.2020 - 05.2024

Loan Officer/Sales Representative

Surefast Mortgage
01.2016 - 05.2020

Personal Assistant

Paul Miller Realtor
07.2011 - 12.2016

Associate - business Fundamentals and Communication

Arizona State University (ASU)

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Theresa Gillespie