David Alonso
Hialeah,Florida
Summary
Proficient in providing technical support, troubleshooting hardware and software issues, and maintaining IT infrastructure. Known for excellent problem-solving skills, customer service, and the ability to work effectively in fast-paced environments. Strong team player with leadership experience, balancing technical expertise with effective communication and organizational skills. Passionate about leveraging technical knowledge to support business objectives and deliver seamless user experiences.
Overview
2
2
years of professional experience
Work History
Park Recreation Leader
City of Hialeah Parks and Recreation
Hialeah, FL
03.2024 - Current
- Providing excellent customer service to park patrons.
- Interact with the youth regulars, creating a safe space for the community.
- Enforce park policies and safety regulations.
- Lead youth sports teams in our rec leagues, such as basketball.
- Monitored participants during recreational activities to ensure safety.
- Collect trash, and any other clutter, to ensure park cleanliness.
I.T Assistant
Barbara Goleman Senior High
Miami Lakes, FL
06.2022 - 05.2023
- Assisted with I.T. helpdesk requests to minimize disruptions to school operations.
- Supported I.T manager with department administrative duties and clerical tasks.
- Provided technical support to students, faculty, and staff in resolving hardware and software issues.
- Repaired equipment essential for teaching such as projectors and smartboards.
- Reimaged thousands of student laptops to ensure readiness for the upcoming school year.
- Set up new computer labs for use in the new school year.
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL05-2026
Associate of Arts - Information Technology
Miami Dade College
Miami, FL12-2023
Skills
- Certifications including Microsoft Technical Associate Security Fundamentals and Network Fundamentals
- Proficient in Java
- Helpdesk support
- Technical troubleshooting
- Youth Mentoring
- Assisting through customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Park Recreation Leader
City of Hialeah Parks and Recreation
03.2024 - Current
I.T Assistant
Barbara Goleman Senior High
06.2022 - 05.2023
Bachelor of Science - Information Technology
Florida International University
Associate of Arts - Information Technology
Miami Dade College
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