David Alvarez
Pomona,CA
Summary
Dynamic Operations and Project Manager with a proven track record at Valley Green Construction, enhancing customer satisfaction and team performance. Skilled in strategic planning and process improvement, adept at fostering strong relationships and developing high-performing teams. Excels in senior emergency service management and mold remediation, driving business growth and operational excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operation Manager / Project Manager / Estimator
Valley Green Construction
Altadena, CA
08.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Owner Operator
Extraction Restoration Inc.
Pomona, CA
09.2007 - 09.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superiorService to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Supervisor / Emergency Service Manager
American Technologies Inc.
Orange, CA
09.1992 - 09.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
South Gate High
South Gate, CA1990
Skills
Senior Emergency Service Manager
Senior Mold Remediation Manager
Operations Manager
Project Manager
Estimator
Asbestos and lead abatement supervisor
Contents Supervisor
Construction Manager
Certification
IICRC
Vortex Drying
Science of drying
Xactimate software
POI software (contents)
Asbestos Supervisor
Lead Supervisor
Mold
CPR
Languages
English / Spanish
Professional Working
Timeline
Operation Manager / Project Manager / Estimator
Valley Green Construction
08.2018 - Current
Owner Operator
Extraction Restoration Inc.
09.2007 - 09.2018
Senior Supervisor / Emergency Service Manager
American Technologies Inc.
09.1992 - 09.2007
South Gate High