David Anderson
Stratford,CT
Summary
Dynamic Operations Manager with extensive experience in logistics and process optimization. Demonstrated success in resolving complex operational challenges and implementing effective training programs that enhance team performance. Committed to continuous improvement and maintaining safety standards across all operational processes.
Overview
9
9
years of professional experience
Work History
Operations Manager
FedEx Ground
Stratford, CT
09.2021 - Current
- Supervised daily operations, coordinating workflow to optimize team efficiency.
- Serve as primary escalation contact for frontline logistics, resolving bottlenecks to achieve linehaul deadlines.
- Monitored operational metrics with root-cause analysis, identifying key areas for improvement in labor hours and error rates.
- Executed process standards for high-volume sorting, handling over 35k packages under peak conditions.
- Engineered truck audit processes that minimized weekly operational misloads from 30 to sustained averages below 5.
- Collaborated with safety committees and leadership to maintain critical dispatch requirements and safety standards.
- Trained new employees on safety protocols and operational procedures.
- Established coaching sessions and performance evaluations, enhancing team skills and capabilities.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Technical Operations Support / Software Engineer Trainee
General Assembly
07.2020 - 10.2020
- Technical Problem Solving: Built, tested, and debugged software solutions using a data-driven, analytical mindset within agile development workflows to enhance software quality.
- Cross-Functional Support: Managed device provisioning, system software deployments, and network connectivity escalations for technical project peers, ensuring seamless project execution.
- Developed software applications using Python and JavaScript frameworks.
- Collaborated with team members on coding best practices and design patterns.
Logistics Courier
Caviar Inc
New York, NY
10.2017 - 04.2020
- Navigated fast-paced, on-demand logistics to ensure order accuracy and achieve high on-time delivery rates.
- Managed logistical routes to optimize delivery times.
- Delivered food orders efficiently across diverse locations.
- Resolved delivery conflicts, customer complaints, and operational issues promptly to uphold customer satisfaction.
- Communicated promptly with customers regarding order status.
Education
Software Engineering Professional Certificate -
General Assembly
10-2020
Google IT Support Professional Certificate -
Coursera
Coursework in Technology & Logistics -
New York City College of Technology
Skills
- Operations & Escalation Management
- Time-Critical Logistics
- KPI analysis
- Root-cause analysis
- Process improvement
- Quality management
- Lean Principles
- SOP development
- Quality Audits
- Incident Reduction
- Logistics Software Integration
- Metrics Reporting
- Excel
- Team leadership
- Remote team management
- Performance oversight
- Workforce optimization
- Employee training
- Cross-Dock
- Continuous coverage
- Data insights
- Process compliance
- Safety Committee Leadership
Timeline
Operations Manager
FedEx Ground
09.2021 - Current
Technical Operations Support / Software Engineer Trainee
General Assembly
07.2020 - 10.2020
Logistics Courier
Caviar Inc
10.2017 - 04.2020
Software Engineering Professional Certificate -
General Assembly
Google IT Support Professional Certificate -
Coursera
Coursework in Technology & Logistics -
New York City College of Technology