David A. Schmitz
Arlington Heights,IL
Summary
Skilled technician with over 30 years in construction and industrial equipment repair. Experienced leader and mentor, with excellent communication skills. Experienced technical trainer who enjoys developing new technicians and continuing the growth of technicians throughout their career.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Product Support Representative
Genie a Terex Brand
02.2024 - Current
- Assist technicians in the field on repairs of equipment
- Assist in the training of technicians on repairs and operation of circuits
- Collaborate with product quality to make changes on the line
- Inspected new products and changes of products in the field
- Followed up with customers about resolved issues to maintain high standards of customer service.
Territory Customer Service Manager
Sany
06.2023 - 02.2024
- Assisted dealers on warranty work orders
- Collaborate with dealers on worker orders in progress (WIP) and parts sales
- Facilitate and help with technician training
- Supported new dealers in the set up of parts and service departments
- Followed through with client requests to resolve problems.
Inside Service Representative
Skyjack
01.2021 - 06.2023
- Instructor for technical training and operator training
- Assist Technicians on mechanical issues
- Collaborate with warranty department
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Travel to customer site, when needed, to help with repairs
- Follow up with customers on open work orders
Lead Technician/Service Manager
Elite/Alta Equipment
07.2018 - 11.2020
- Assist technicians with the repair of customer and rental equipment
- Communicate directly with customers regarding equipment concerns to achieve a positive resolution
- Troubleshoot engine, electrical, and hydraulic systems and perform the repairs needed
- Partnered with the rental department on repairs and maintenance of lifts and other industrial equipment
- Collaborate with warranty personnel on related repairs and claims
- Create estimates and manage repairs accordingly
- Assist sales and product support on quotes for new machines and services
- Planned, scheduled, and delegated daily work to team of employees.
Shop Technician
United Rentals
01.2016 - 07.2018
- Perform preventative maintenance and general repairs on construction and industrial rental equipment
- Estimate larger repairs on equipment and communicate costs with manager
- Operated vehicles to troubleshoot problems and verify repair success.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Field Technician, Shop Supervisor, and Service Manager
Patten Industries
06.2006 - 01.2016
- Facilitated the presentation, recruitment and mentoring of Think Big Candidates
- Collaborative development of curriculum for Think Big students
- Trained and supervised technicians through a 5 year union apprenticeship program
- Collaborated with other field technicians to resolve complex technical issues.
- Trained and mentored technicians to equip with skills needed to efficiently perform work.
- Customer communication to provide updates, gather information and resolve issues.
- Electrical and hydraulic systems analysis using testing and adjusting procedures
- Facilitated warranty and goodwill repairs
- Managed department budgets, capital expenses and financial statements
Skills
- Hydraulic and electrical schematic understanding
- Technician development
- Strong problem solver
- Course development
- Team-oriented personality
- Performance assessment
- Training delivery
- Team building
- Training needs analysis
- Skill building
Certification
- Service Manager training certificate from Rutgers University
- Caterpillar Electronic Engines Troubleshooting and Repair
- Welding Technology certificate from SWIC
Timeline
Field Product Support Representative
Genie a Terex Brand
02.2024 - Current
Territory Customer Service Manager
Sany
06.2023 - 02.2024
Inside Service Representative
Skyjack
01.2021 - 06.2023
Lead Technician/Service Manager
Elite/Alta Equipment
07.2018 - 11.2020
Shop Technician
United Rentals
01.2016 - 07.2018
Field Technician, Shop Supervisor, and Service Manager
Patten Industries
06.2006 - 01.2016
TRAINING
- Essential Leadership Skills for Front-line Supervisors and Managers (Caterpillar, Inc.)
- Business Tools for Service Managers (Caterpillar, Inc.)
- Customer Satisfaction (Caterpillar, Inc.)
- Tier IV Interim and Final Training (Caterpillar, Inc.)
- Electronic Engine Troubleshooting (Caterpillar, Inc.)
- Failure Analysis (Caterpillar, Inc.)
- Trainer for Construction and Industrial Equipment Operation and Repair (Caterpillar, Inc., Skyjack)
- Train the Trainer for Technical Training and Equipment Operation (Skyjack)