David Aviles

Responsable to pick what customer order online and send it

• Packed goods for shipment in accordance with customer instructions.
• Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Recognized defective material and reported issues to management.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.

• Managed the day-to-day operations of the store, including customer service.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Coached and developed store associates through formal and informal interactions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.