Dynamic security professional with extensive experience at Unified Protective Services and Towne Park. Proven ability in problem-solving and customer service, enhancing guest experiences and ensuring safety. Recognized for effective communication and teamwork, consistently addressing client concerns and improving operational efficiency in high-pressure environments.
Maintained a safe environment for staff and visitors through proactive
surveillance and communication.
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Responded quickly to emergency situations to assess and deflect issues.
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Checked identification of persons entering and exiting facility to
eliminate unauthorized visitors.
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Completed full building and grounds patrols to spot and investigate
concerns.
Managed complex client concerns ensuring continued positive relations.
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Elevated overall guest experience by delivering timely and courteous
valet parking solutions.
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Issued and collected claim tickets and processed valet parking fees.
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Improved customer satisfaction by effectively managing valet parking
operations and addressing guest concerns promptly.
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Upheld customer safety through regular maintenance of parking
facilities.
PROSEGUR
EXPERIENCE AIRPORT
Flight service
Ramp Guard
Crowd control service
counter bag service