David Bagwell
Ringgold,GA
Summary
Dynamic branch manager with a proven track record at Tennessee Lighting Sales, excelling in financial performance and policy development. Expert in driving customer satisfaction through exceptional service and effective staff training. Successfully enhanced branch productivity and profitability while fostering strong relationships with clients and vendors.
Overview
16
16
years of professional experience
Work History
Branch manager /Senior Outside Sales Representative
Tennessee Lighting Sales / JAW Lighting
Chattanooga , TN
11.2015 - 06.2025
- Oversaw daily branch operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Developed and implemented branch policies to enhance productivity.
- Monitored financial performance and prepared budget reports regularly.
- Collaborated with sales teams to drive product promotions and events.
- Resolved customer issues promptly to maintain satisfaction levels.
- Evaluated employee performance and conducted regular feedback sessions.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Established and built customer relationships through targeted outreach and initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
Outside Sales Representative
Malcolm Mimm’s / Lightning sales agency
Chattanooga , Tn
04.2009 - 11.2015
- Cultivated relationships with clients to enhance customer satisfaction.
- Conducted product presentations to demonstrate benefits and features.
- Collaborated with marketing teams to develop effective sales strategies.
- Managed territory by identifying potential clients and opportunities.
- Negotiated contracts and pricing with customers to finalize sales agreements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
Skills
- Branch operations
- Financial performance
- Policy development
- Customer service
- Staff training
- Sales management
Timeline
Branch manager /Senior Outside Sales Representative
Tennessee Lighting Sales / JAW Lighting
11.2015 - 06.2025
Outside Sales Representative
Malcolm Mimm’s / Lightning sales agency
04.2009 - 11.2015