Jember Gebru
Germantown,MD
Summary
Highly qualified and results-oriented banking professional with over 20 years of successful experience in positions of increasing responsibilities and duties. Proven track record of consistently meeting or exceeding sales goals and customer expectations. Skilled client relationship supervisor adept at matching customer needs with specific bank products and services. A team player with polished communication skills, interpersonal abilities, and expertise in presentations and rapport building. Accomplished Assistant Branch Manager and now Senior Branch Banker with over 25 years of experience interacting with customers to increase sales and offer services. Seasoned expert in promoting products and offerings, creating new accounts, and assisting customers with various requests. Motivated and results-oriented individual with a background in increasing new customer accounts and maximizing services among existing customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager, Branch Banker Senior
PNC Bank
08.2022 - Current
- Deliver a unique customer-oriented experience aimed to improve a customer's financial well being and create loyalty
- Drive proactive sales conversation through internal and outbound interaction with a defined sales process
- Manage risk through adherence to all policies and procedures, demonstrating sound judgment decisions within established limits to avoid losses
- Educate customers on options for managing financial transactions by leveraging technology and resources
- Perform lobby engagement activities to connect with clients and position products and services to meet their needs
- Accurately and efficiently process participants transaction request into the Empower Administrative System
- Develop extensive job knowledge by applying written procedures, special handling, plan bulletins, tax charts and plan level set up rules to each transaction requested by the client
- Design and deliver clear, respectful communication across audiences
- Interact with teams across various areas dealing with plan and participant transaction
- Educate clients on plan provisions and functionality of plan sponsor and participant websites about client's retirement savings account
- Process contribution changes, withdrawals, loans, hardships communicate critical plan updates and changes and provide solutions to assist clients with their accounts
- Manage a level 3 branch by overseeing a team of Bankers and Tellers while ensuring exceptional customer service, transactional tasks and processes to ensure timely completion, quality and compliance
- Identify opportunities to support client's financial needs by demonstrating Digital Banking options, making introductions to appropriate partners and educating clients on available financial services
- Execute policies and procedures in alignment with banking regulations as well as audit and escalation procedures
- Mitigate risk by following operational policy and procedure and by utilizing system access database resources to prevent loss and fraud
- Coach, motivate and develop a diverse team of direct reports to achieve full potential by using fundamental leadership activities to meet established business objectives and goals
- Provide feedback and new ideas for improving customer service, team members experience and operational excellence
Call Center Specialist
iTech Solutions Inc
05.2022 - 08.2022
Service Manager
Wells Fargo Bank
11.2016 - 12.2021
Education
Computer Science
Montgomery College
Skills
- Banking Products and Services
- Critical thinking
- Collaboration
- Customer Relationship
- Adaptability
- Leadership
- Banking software navigation
- Branch operations
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Team Collaboration
- Risk Mitigation
Certification
- NMLS Certified
- Notary Public Certified
Timeline
Assistant Branch Manager, Branch Banker Senior
PNC Bank
08.2022 - Current
Call Center Specialist
iTech Solutions Inc
05.2022 - 08.2022
Service Manager
Wells Fargo Bank
11.2016 - 12.2021
Computer Science
Montgomery College
Similar Profiles
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Courtney KutscherCourtney Kutscher
Bank Teller at PNC Bank/National City BankBank Teller at PNC Bank/National City Bank
Dunia BenavidesDunia Benavides
Assistant General Manager at Planet FitnessAssistant General Manager at Planet Fitness