David Bailey
Freeport
Summary
Accomplished Shop Foreman at BMW of Ft Walton Beach, adept in safety management and task delegation. Enhanced shop efficiency by implementing streamlined processes and fostering a collaborative team environment. Proven ability to resolve conflicts and improve performance, contributing to a 20% increase in productivity. Skilled in equipment operation and maintaining high standards of service excellence.
Professional shop management professional with extensive experience in overseeing daily operations and team dynamics in fast-paced environment. Strong focus on team collaboration, problem-solving, and achieving results. Skilled in inventory management, diagnostics, and workflow optimization. Reliable, adaptable, and committed to maintaining high standards and fostering productive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shop Foreman
BMW of Ft Walton Beach
01.2024 - Current
- Used hand and power tools, equipment, and instruments accurately to maintain BMW's high level of standards.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 9 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
Team Leader
BMW of Mobile
07.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Shop Foreman
Bmw of Ft Walton Beach
08.2015 - 06.2022
- Used hand and power tools, equipment, and instruments accurately.
- Directed daily operations of team of 10 technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Service Manager
Autohaus Import Service
02.2012 - 2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Master Technician
Performance Bmw of Chapel Hill
02.2009 - 05.2012
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
Education
Associate of Applied Science - Automotive Technology
Columbus Technical College
Columbus, GA04-2003
High School Diploma -
Central Highschool
Phenix City, AL05-1994
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Equipment operation
Certification
- Certified Shop foreman, BMW of Fort Walton beach - 7 years
- Master Elite Certified
- ASE a1 -a8 certified
- Certified HV expert by BMW standards
Timeline
Shop Foreman
BMW of Ft Walton Beach
01.2024 - Current
Team Leader
BMW of Mobile
07.2022 - 01.2024
Shop Foreman
Bmw of Ft Walton Beach
08.2015 - 06.2022
Service Manager
Autohaus Import Service
02.2012 - 2015
Master Technician
Performance Bmw of Chapel Hill
02.2009 - 05.2012
Associate of Applied Science - Automotive Technology
Columbus Technical College
High School Diploma -
Central Highschool
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